R3180 charged for Bidvest lounge access with 1 plate of cold curry & breakfast on offer at 5pm

Bidvest Airport lounge charged R3180 for lounge access. Despite numerous emails, no refund has been made, and worst of all, the food was terrible, with only 1 bowl of cold curry available or option of breakfast food at 5pm. There was no ice because they had no water. I assume they do not know that ice can be purchased.