BIDVEST PREMIER LOUNGE EMPLOYEE HUMILIATES CUSTOMERS

I went on my normal routine today like me and my wife have done so many times before when we fly. I got to the Bidvest premier lounge at OR Thambo to relax and have a drink. Just like we always do. I am with absa private bank and my wife with FNB Private bank. My wife has used her same exact card to get in to the premier lounge on countless occasions. When we got to the counter a very rude ms. ANATHI started laughing at my wife in front of everybody and told her that there is no way she can get into the lounge woth her private bank card from fnb. When me and my wife told her that we have done it so many times before she told my wife that she is lying and that there is no way she has been at this lounge before. I have never been so humiliated by someone before. She laughed at my wife and told her that maybe she imagined herself being at the premier lounge while she was actualy at the slow lounge. This is unacceptable from the bidvest staff. I had to pay extra on my card for my wife to come in. Her other colleague THEPO also joined in laughing and said there is no way my wife has been to this lounge before. We must have been here more than 20 times before. This is shocking.