Poor service

Subject: Poor Service at Bidvest Slow Lounge

Dear Hello Peter,

I’d like to formally complain about the service at the Bidvest Slow Lounge as a Nedbank Private client in both Durban 17 March 2025 and Cape Town airports 20 January 2025. The staff treated me as if they were doing me a favour, and when I lost my card and used a temporary one, they failed to mention that I could use my credit card instead to tap for access. It felt like they didn’t care about their customers.

Thank you for addressing this issue.

Best regards, Ntswaki