New flavor? Gelatine and wood?

Went to big Joe's for some pies for supper as we have done on many occasions. To say it was a sad night would be a understatement. Worst pies I have had in my entire life and I had some questionable pies from some garages after a night out. Not what one would expect from a reputable company as big Joe's. Not sure what is going on at Big Joe's Northgate but I leaves much to be desired, they have surely lost my patronage. To make the experience even worse I nearly poked a whole in my palate while eating a pie as I found a piece of wood/stick in my already bland gelatine filled pie. Perhaps a new flavour? Gelatine and wood, if so please remove it from the menu as it's not very appetizing also not what I have ordered. Very disappointed.