MB
Michael B
Active since Sep 2011
16
Reviews
0
Industries
Reviews
16 reviews5 months ago
Misleading Promotion & Zero Transparency – Collectaboks Swap Days a Complete Failure
I am lodging this complaint because Pick'n Pay has repeatedly failed to address the actual issue in their Collectaboks campaign, and Customer Care continues sending template responses that avoid accountability. The Issue Pick n Pay promoted the national Collectaboks card collection campaign, encouraging customers to: Spend money to earn cards Attend designated “swap days” Complete albums for themselves and their children I participated fully and collected over 100 duplicate cards. I attended PnP Hyper Princess Crossing every Saturday since swap days began. Every single week, the store only had the same 5 cards available to swap. No rotation. No stock replenishment. No support. Just 5 useless cards on a table. The Problem Pick n Pay Customer Care has now confirmed that the cards are out of stock nationwide. So why are customers only being told this after the promotion is over? Why were swap days still being advertised and hosted if there was no stock to support them? Why was the public encouraged to spend money collecting cards that Pick n Pay already knew could not be completed? Pattern of Mismanagement This is not the first time this has happened. The previous Rugby card promotion had the exact same issue: customers left with incomplete albums because Pick n Pay ran out of stock and offered no solution. This is a clear pattern of: Poor planning Lack of transparency Misleading marketing Failure to deliver on advertised promotions Customer Care’s Response I emailed Customer Care multiple times. Not once have they addressed the core issue. They continue to send copy-and-paste replies about “while stocks last,” which has nothing to do with the actual complaint: Why did Pick n Pay continue promoting the campaign and hosting swap days when stock was already depleted and not available? Relief Sought I request the following: A proper explanation from someone in Promotions/Marketing, not a call centre template Accountability for running a promotion without stock A meaningful remedy for customers who participated in good faith A commitment to fix this issue for future promotions Conclusion Customers should not have to spend money, attend swap days, and chase down cards for weeks only to discover that Pick n Pay never had the stock to support the promotion in the first place. The lack of transparency and the repeated failure of these promotions deserve public attention.
0 replies
8 months ago
"Prime" example of Great Service
Had a query on my account and was resolved within 5min by Yvonne, amazing friendly service.
1 reply
36 months ago
False advertising on their Surge protection plugs
I have purchased an 720w/1440kva inverter trolley together with 2 surge protector plugs which Ellies claims to safeguard your devices against power surges. On the 27th of April 2023 we were busy watching TV while being loadshedded. The power came back on and about 5min later a loud pop came from the inverter upon inspection found that the fuse has blown, I replaced the fuse with the extra fuse in the fuse holder and as soon as I switched the power back on at the plug it popped again. On the 28th April I took the inverter in to Ellies Woodmead where the service itself was something to be desired for but was advised that the main pc board has most probably blown but would have to be sent in for assessment which could take up to 4-6 weeks. I contacted my insurance to enquire if the inverter falls within my home contents insurance luckily it did and I could submit a claim but as my insurance is not yet older than 3 months the insurance will only pay out 50% of the value and I have an additional 20% access of the value of the item I claim for with that my installment also goes up. I sent a mail to Ellies to enquire about their surge protection plug guarantee that it would protect your appliances against power surges as the insurance company had the item assessed and found the main pc board indeed did blow and the cause was due to a power surge. I am yet to receive some form of feedback regarding the query I logged with Ellies. I will never again in my life buy any Ellies product, Ellies should stick to what they know which is making extension cords and multiplugs and keep away from inverters and backup power instruments. Complete and utter pathetic service from Ellies. I will also contact the Consumer Goods and Service Ombudsman to take this matter further.
53 replies
39 months ago
Best customer servic...
Best customer service and very helpful
56 replies
46 months ago
Not receiving what you paid for & Poor service
Bought a 300W solar panel from Proton Solor. As normal one would assume a 300w solar panel would be 24v. Only after being connected to my solar system did I realize it is in fact a 12v solar panel, tested and confirmed with by a electrician. With no specific data on the website relating to the items where stock is being ordered from which in my opinion is done intentionally so Proton can send you whatever item they feel like without having to stick to specs . Probably should have realised when the panel arrived with battery clamps instead of the normal MC4 connectors. I sent a mail enquiring it to which I never received any feedback. To resolve the issue I proceeded to purchase another solar panel assuming I would receive the same panel which could have been connected in parallel with the other panel to up the voltage to 24v which would have worked on my system when i received the 2nd panel I received a 24v panel. I again sent a mail to which the Business manager/ Sales (Christa Masia) replied stating that the first solar panel should have been 24v which as mentioned before was tested by a certified electrician as being a 12v panel. I was advised to send through images to a whatsapp number she provided which I have done. With once again no further communication or feedback regarding this issue. I will give it another business day and if I do not get any feedback on what Proton is going to do to resolve the issue I will take it up with the consumer commission.
0 replies
67 months ago
New flavor? Gelatine and wood?
Went to big Joe's for some pies for supper as we have done on many occasions. To say it was a sad night would be a understatement. Worst pies I have had in my entire life and I had some questionable pies from some garages after a night out. Not what one would expect from a reputable company as big Joe's. Not sure what is going on at Big Joe's Northgate but I leaves much to be desired, they have surely lost my patronage. To make the experience even worse I nearly poked a whole in my palate while eating a pie as I found a piece of wood/stick in my already bland gelatine filled pie. Perhaps a new flavour? Gelatine and wood, if so please remove it from the menu as it's not very appetizing also not what I have ordered. Very disappointed.
0 replies
73 months ago
Total ripoff
Been looking through the lists of grocery items one can buy online. Came across the Dewfresh Long life Milk 1lt that was supposedly 17% cheaper than normal price on Takealot. I know with the current situation in the world some price adjustments is expected (simple supply and demand) but knocking it at a double the normal retail price is absolutely jaw dropping. Been too Woolworth's yesterday and their long life milk is still only R67. 99 for a pack of 6 so how does Takealot justify the R50 in price difference? Completely changing my mind regarding Takealot and everything they supposedly stand for. Even after this whole pendemic is over I will never look at Takealot the same way ever again. Shame on you.
0 replies
78 months ago
Crunch burger let down
We bought supper there and what an excuse for a crunch burger have we received. Myself and my son both took chicken and the chicken pieces was bigger than the burger. Not sure where the crunch is supposed to have come in either as all it had on was little bit of lettuce and some what seemed to be mustard sause but tasted like nothing with 3 dorito chips that was as soggy as wet bread. I have never been so disappointed in any other fast food as I am in KFC. I will never buy anything from them again. Pitty one can not load up photos to Hellopeter as they say a picture is worth a thousand words.
0 replies
99 months ago
Poor service award goes to.....Takealot.com
After making a payment on the I-Pay option which is always an issue as after creating an beneficiary on my account it just loads forever when returning to the payment screen. I made the payment on the 3rd March after receiving a email from Takealot stating that if I do not make payment within 48hours my order will be cancelled. So I sent through my proof of payment and every response I get is from a different customer care representative to whom I have to explain the whole issue to every time and all they have to say is payment will show within 2 -3 days so now what happens after the 48hours which has now passed and my order cancelled as per their mail? Very poor service from Takealot as soon as I get my order I am cancelling my account I will rather go to a shop and buy the item no waiting and no issues and its not like they are any cheaper than a store it was just convenient because we struggled to get an item from the stores around where we stay.
0 replies
102 months ago
Worst Customer Service Ever
After a whole day of without Wifi we decided to live chat with the call center in order to find out why the problem is. 4 live chats numerous phone calls that go unanswered and 3 ticket numbers and still no WiFi without any explanation. With every live chat it gets said that their technical department is having high call volumes but surely if there is a problem with the network the technical department should let the call center knows so if a call do come through they are in a position to tell the customer without having to wait for a technician to assist or just to be told the network is down. I find it very pathetic to say the least. I request that a senior manager contact me as I am highly ticked off regarding this matter. Ticket numbers for my calls and live chats is as follows - ********** , ********** , **********
56 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (37.5%)
1 Star
6 (37.5%)