Bad bus travel

Had two trips on the Cape Town to Durban route booked for my wife from George to PE. Going there the Bus was 1h30min late. Coming back it had a 2 hour delay. Then on route had to make a u-turn at the Tsitsikamma toll gate because they left a passenger at the Tsitsikamma petro port. Another delay. I will definitely not recommend using this service. No apology, just excuses.