BS
Big Sky Intercity
Unclaimed Business
Transportation & Logistics|1.5|23 Reviews (last 12 months)|This business does not respond to reviews
BS
Big Sky Intercity
Unclaimed Business
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Big Sky Intercity receives overwhelmingly negative feedback centered on chronic delays, frequent bus breakdowns, and poor communication from staff. Passengers report unhygienic conditions including foul-smelling toilets, cockroaches, and dirty interiors. Rude and unprofessional drivers are a recurring concern, with some reviews citing dangerous driving behaviour. Customers also express frustration with rigid refund policies, last-minute trip cancellations, and a lack of care for vulnerable passengers such as the elderly. A small number of positive reviews praise friendly drivers and punctual departures.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-55
Recommended: Unlikely
Review Distribution
1.5|23 Reviews
Jun '25 - May '26
5(10%)
4(0%)
3(10%)
2(0%)
1(80%)
5(10%)
4(0%)
3(10%)
2(0%)
1(80%)
Frequently Asked Questions About Big Sky Intercity
Based on recent customer reviews, Big Sky Intercity receives overwhelmingly negative feedback centered on chronic delays, frequent bus breakdowns, and poor communication from staff. Passengers report unhygienic conditions including foul-smelling toilets, cockroaches, and dirty interiors. Rude and unprofessional drivers are a recurring concern, with some reviews citing dangerous driving behaviour. Customers also express frustration with rigid refund policies, last-minute trip cancellations, and a lack of care for vulnerable passengers such as the elderly. A small number of positive reviews praise friendly drivers and punctual departures.
Big Sky Intercity has a TrustIndex of 0 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked Big Sky Intercity across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
HH
Hans H
1 reviews | Active since Jan 2020
12 Feb 2026, 19:09
Bad bus travel
Had two trips on the Cape Town to Durban route booked for my wife from George to PE. Going there the Bus was 1h30min late. Coming back it had a 2 hour delay. Then on route had to make a u-turn at the Tsitsikamma toll gate because they left a passenger at the Tsitsikamma petro port. Another delay. I will definitely not recommend using this service. No apology, just excuses.
Helpful (0)
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Hans H
1 reviews | Active since Jan 2020
12 Feb 2026, 19:09
Bad bus travel
Had two trips on the Cape Town to Durban route booked for my wife from George to PE. Going there the Bus was 1h30min late. Coming back it had a 2 hour delay. Then on route had to make a u-turn at the Tsitsikamma toll gate because they left a passenger at the Tsitsikamma petro port. Another delay. I will definitely not recommend using this service. No apology, just excuses.
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Ali L
1 reviews | Active since Jan 2020
8 Feb 2026, 10:24
Bad service and treatment
am writing to formally complain about the poor service my wife experienced on 06 February 2026 regarding Route Pretoria to durban via Kimberley. My wife boarded the bus at Ladybrand garage at approximately 21h40. Shortly after, the bus broke down between Clocolan and Ficksburg. Passengers were left stranded for almost 4 hours before a replacement bus arrived. As a result of this breakdown, she was left traumatised and shocked. I expect a higher standard of service and proper maintenance of your vehicles. She was supposed to be in Durban at 6h30 but she arrived at 12h00 pm. They did not even offer them anything food or drinks as compensation even an apology
Helpful (0)
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Ali L
1 reviews | Active since Jan 2020
8 Feb 2026, 10:24
Bad service and treatment
am writing to formally complain about the poor service my wife experienced on 06 February 2026 regarding Route Pretoria to durban via Kimberley. My wife boarded the bus at Ladybrand garage at approximately 21h40. Shortly after, the bus broke down between Clocolan and Ficksburg. Passengers were left stranded for almost 4 hours before a replacement bus arrived. As a result of this breakdown, she was left traumatised and shocked. I expect a higher standard of service and proper maintenance of your vehicles. She was supposed to be in Durban at 6h30 but she arrived at 12h00 pm. They did not even offer them anything food or drinks as compensation even an apology
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Replies (0)DT
David T
1 reviews | Active since Jan 2020
7 Feb 2026, 15:35
Dangerous Driving of a Bigsky bus
On the 7th Feb 26, My son and i were travelling to Cape Town and were just before Laingsberg. We were the second car behind a pantechnikon when A bigsky bus ICG 099 GP, came up beside us on the wrong side of the road and began forcing the two cars to move out of its way. It then overtook into oncoming traffic forcing the pantechnicon to swerve left into the left shoulder of the road and the oncoming traffic to take avoiding action on the opposite shoulder. Over the next 20 minutes as we approached Laingsberg it repeated similar behaviour whenever it wanted to overtake. I tried to phone the Call Center to lay a complaint but the phone never got answered. The driver showed NO care or concern for the lives or property of his passengers or other road users. I have no doubt this complaint will go unheeded as further bus accidents take the lives of innocent people. Potential Passengers, USE THIS SERVICE AT YOUR PERIL
Helpful (0)
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David T
1 reviews | Active since Jan 2020
7 Feb 2026, 15:35
Dangerous Driving of a Bigsky bus
On the 7th Feb 26, My son and i were travelling to Cape Town and were just before Laingsberg. We were the second car behind a pantechnikon when A bigsky bus ICG 099 GP, came up beside us on the wrong side of the road and began forcing the two cars to move out of its way. It then overtook into oncoming traffic forcing the pantechnicon to swerve left into the left shoulder of the road and the oncoming traffic to take avoiding action on the opposite shoulder. Over the next 20 minutes as we approached Laingsberg it repeated similar behaviour whenever it wanted to overtake. I tried to phone the Call Center to lay a complaint but the phone never got answered. The driver showed NO care or concern for the lives or property of his passengers or other road users. I have no doubt this complaint will go unheeded as further bus accidents take the lives of innocent people. Potential Passengers, USE THIS SERVICE AT YOUR PERIL
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Replies (0)MP
Marianne P
1 reviews | Active since Jan 2020
29 Jan 2026, 07:46
I would just like to commend Big Sky Intercity bus services
I would just like to commend Big Sky Intercity bus services. The buses are always clean and the drivers are super friendly. The 4 or 5 times I've travelled with them has been so satisfying. And the bonus? They are 99% of the time on time! What more can I ask for? I'll be travelling with Big Sky Intercity later this year from Aliwal North to Worcester as they offer a direct trip. Well done, Big Sky!!
Helpful (0)
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Marianne P
1 reviews | Active since Jan 2020
29 Jan 2026, 07:46
I would just like to commend Big Sky Intercity bus services
I would just like to commend Big Sky Intercity bus services. The buses are always clean and the drivers are super friendly. The 4 or 5 times I've travelled with them has been so satisfying. And the bonus? They are 99% of the time on time! What more can I ask for? I'll be travelling with Big Sky Intercity later this year from Aliwal North to Worcester as they offer a direct trip. Well done, Big Sky!!
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Replies (0)VM
Vuyo M
1 reviews | Active since Jan 2020
21 Jan 2026, 19:31
They're an inconvenience
I am utterly disappointed, the departure times were changed 2 times and I really want to be booked in a bus that departures either 30 minutes earlier of departure time or a bus that will depart after 17h30. I strategically chose the time I chose to depart given the circumstances that need me in Welkom. I demand to be reinstated into a bus that fits my schedule ASAP.
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Vuyo M
1 reviews | Active since Jan 2020
21 Jan 2026, 19:31
They're an inconvenience
I am utterly disappointed, the departure times were changed 2 times and I really want to be booked in a bus that departures either 30 minutes earlier of departure time or a bus that will depart after 17h30. I strategically chose the time I chose to depart given the circumstances that need me in Welkom. I demand to be reinstated into a bus that fits my schedule ASAP.
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Replies (0)zN
RP
Roxanne Petersen-Kgaswe
1 reviews | Active since Jan 2020
4 Jan 2026, 22:19
Worst experience ever!!!!
Worst experience ever if I could give zero I would. The toilets stink the drivers are rude, check ins is confusing, we standing in Bloemfontein for almost 30 mins with no explanation. All we here is a mix up with passengers seems like a logistical problem however you have to guess because the driver doesn't tell us the clients we here him in a wrestling match over the phone...worst worst *******
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Roxanne Petersen-Kgaswe
1 reviews | Active since Jan 2020
4 Jan 2026, 22:19
Worst experience ever!!!!
Worst experience ever if I could give zero I would. The toilets stink the drivers are rude, check ins is confusing, we standing in Bloemfontein for almost 30 mins with no explanation. All we here is a mix up with passengers seems like a logistical problem however you have to guess because the driver doesn't tell us the clients we here him in a wrestling match over the phone...worst worst *******
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