BigFoot Express Freight - Absolutely useless!!!!!

Absolutely useless service . A delivery was arranged with a 48 hour delivery promised. When the parcel did not arrive an email was sent requesting I be called regarding the delivery , 5 different people from Big Foot cannot bother to call me. Eventually I call a number and het through to customer care who tell me it can only be delivered in 72 hours which is too late. Escalated to a manager who wants to see the email promising the 48 hour delivery . Told him to speak to the person in Durban (Colleen) who took the order advising a 48 hour delivery time . On a scale of 1-10 there service levels are a BIG ZERO!!!!!