Review ofBike Addict
Bike Addict
4.7|37 reviews
WM
Werner M
1 reviews | Active since Member
02 Mar 2026, 22:58
Terrible after sales service
Really disappointed with the service I received from Bike Addict and salesman Wayne
I bought a brand new Scott spark 970 at first replies was fast during the sales process , Paid waited a over a month for my bike. Anyway received the bike had small scratch on the handle bar from one of their guys fitting the gear selector didn't bother me to much at the time
Fast forward a few weeks later we took the bikes (My brother also bought one from them) for a drive at a nature reserve. Paid entrance spent money on traveling ext just to find that my bikes gears doesn't work forcing me to go home ( My brothers bike didn't have any issues where as mine you can clearly see the difference as if they were in a rush to complete mine and just did a half rush job) I emailed Wayne to inform them of the issues I had no reply received called him later to follow up no apologies for the issue ext advised that he is waiting for management and he will reply still nothing really bad service they are quick to take your money but when you have issues don't expect anything from them
Rather buy from a reputable dealer like Cycle Lab ext if you would like after sales service since with bike addict after your money is received they don't care
Helpful (0)
Replies (53)0
Replies (53)Bike Addict's replyOfficial
04 Mar 2026, 08:47HI Werner
The bikes was on a pre-order and communicated with arrival dates stipulated before you made payment. Wayne did respond in a timely matter to the issue and I believe arrangement has been made to rectify the issue you have with the gears. All bikes sold by us does get test ridden at the workshop to ensure everything is working as it should. New bikes does require adjustments after the 1st couple of times of use as mechanical items set, cables stretch or item moves in shipping. The store manager will follow up again to find out if the gears is working correctly.
The bikes was on a pre-order and communicated with arrival dates stipulated before you made payment. Wayne did respond in a timely matter to the issue and I believe arrangement has been made to rectify the issue you have with the gears. All bikes sold by us does get test ridden at the workshop to ensure everything is working as it should. New bikes does require adjustments after the 1st couple of times of use as mechanical items set, cables stretch or item moves in shipping. The store manager will follow up again to find out if the gears is working correctly.
Best regards,
Bike Addict's reply04 Mar 2026, 08:47
Official
HI Werner
The bikes was on a pre-order and communicated with arrival dates stipulated before you made payment. Wayne did respond in a timely matter to the issue and I believe arrangement has been made to rectify the issue you have with the gears. All bikes sold by us does get test ridden at the workshop to ensure everything is working as it should. New bikes does require adjustments after the 1st couple of times of use as mechanical items set, cables stretch or item moves in shipping. The store manager will follow up again to find out if the gears is working correctly.
The bikes was on a pre-order and communicated with arrival dates stipulated before you made payment. Wayne did respond in a timely matter to the issue and I believe arrangement has been made to rectify the issue you have with the gears. All bikes sold by us does get test ridden at the workshop to ensure everything is working as it should. New bikes does require adjustments after the 1st couple of times of use as mechanical items set, cables stretch or item moves in shipping. The store manager will follow up again to find out if the gears is working correctly.
Best regards,