BIKE MANIA / JONWAY - STAY AWAY - BAT OUT OF HELL EXPERIENCE!!!

We are compelled to place the following on record regarding the Jonway quad bike purchased from Bike Mania on 19 June 2025:

Initial Purchase & Immediate Failure : We collected the brand-new quad bike with a purchase price of R37k from Bike Mania on 19 June 2025 and transported it to our farm in Thabazimbi. On 20 June 2025 and after only 19km on the clock, the bike cut out and refused to start. On 23 June 2025 we returned the bike to Bike Mania, who stripped the engine. Paul confirmed it appeared to be a latent factory defect.

First Repair by Jonway : The bike was sent to Jonway for repairs. On 7 August 2025, after nearly six weeks, the bike was returned, repaired at no cost, with a one-year guarantee on the work. Second Breakdown On 23 August 2025, we tested the bike again on our farm for the first time after receiving it on 7 August 2025. After 213km, the same failure occurred. Once again, we were forced to return the bike to Bike Mania, who sent it back to Jonway.

Unacceptable Delays & Lack of Communication : On 29 August 2025 I phoned Bike Mania for an update and was told I would be contacted soon. No feedback was received. On 10 September 2025, after yet another follow-up call from my side, I was contacted by Carika from Jonway, who advised that the engine tappets were faulty and were being repaired/replaced.

Summary of Position : It has now been 12 weeks since purchase, and we remain without a functioning quad bike. The bike has a mere 213km on the clock and has already failed twice. We have been forced to transport the bike back and forth between Thabazimbi and Pretoria at great inconvenience and cost (over 1,200km in travel). Feedback has been sporadic and inadequate, and we are left with no cer*****y as to when we will receive a reliable, functional product.

Stay away from Bike Mania and Jonway!!!