BM
Bike Mania
Unclaimed Business
BM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Bike Mania
Bike Mania has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Bike Mania across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTW
Tshana W
1 reviews | Active since Jan 2020
10 Feb 2026, 09:17
Rude staff, no concern about how they speak to their customers.
The staff are not helpful at all and are very rude. The bike is sold with a warranty but there are stories when small claims which could be avoided are put through, despite us having kept up with services provided by the seller. When queried, a WhatsApp saying (verbatim) "Really lets stop the banter, these are the facts" was received from their customer support line, in other word's customers clearly don't matter. What happened to customer service? Are businesses doing so well that they don't care how they treat people? I will pay for the repairs, this is not about the money, its about transparency. The suppressor cap needed replacement due to "wear and tear", the part costs in the region of R100, labor costs R446.25. If its wear and tear surely it could have been replaced in the service we had done in October last year? This would have saved us a breakdown, and a whole lot of other stress. Why sell a warranty if small parts like these are not covered? For the record, this is our first attempt at a warranty claim and it was not received well at all.
Helpful (0)
|Replies (0)TW
Tshana W
1 reviews | Active since Jan 2020
10 Feb 2026, 09:17
Rude staff, no concern about how they speak to their customers.
The staff are not helpful at all and are very rude. The bike is sold with a warranty but there are stories when small claims which could be avoided are put through, despite us having kept up with services provided by the seller. When queried, a WhatsApp saying (verbatim) "Really lets stop the banter, these are the facts" was received from their customer support line, in other word's customers clearly don't matter. What happened to customer service? Are businesses doing so well that they don't care how they treat people? I will pay for the repairs, this is not about the money, its about transparency. The suppressor cap needed replacement due to "wear and tear", the part costs in the region of R100, labor costs R446.25. If its wear and tear surely it could have been replaced in the service we had done in October last year? This would have saved us a breakdown, and a whole lot of other stress. Why sell a warranty if small parts like these are not covered? For the record, this is our first attempt at a warranty claim and it was not received well at all.
0
Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
10 Sept 2025, 10:38
BIKE MANIA / JONWAY - STAY AWAY - BAT OUT OF HELL EXPERIENCE!!!
We are compelled to place the following on record regarding the Jonway quad bike purchased from Bike Mania on 19 June 2025: Initial Purchase & Immediate Failure : We collected the brand-new quad bike with a purchase price of R37k from Bike Mania on 19 June 2025 and transported it to our farm in Thabazimbi. On 20 June 2025 and after only 19km on the clock, the bike cut out and refused to start. On 23 June 2025 we returned the bike to Bike Mania, who stripped the engine. Paul confirmed it appeared to be a latent factory defect. First Repair by Jonway : The bike was sent to Jonway for repairs. On 7 August 2025, after nearly six weeks, the bike was returned, repaired at no cost, with a one-year guarantee on the work. Second Breakdown On 23 August 2025, we tested the bike again on our farm for the first time after receiving it on 7 August 2025. After 213km, the same failure occurred. Once again, we were forced to return the bike to Bike Mania, who sent it back to Jonway. Unacceptable Delays & Lack of Communication : On 29 August 2025 I phoned Bike Mania for an update and was told I would be contacted soon. No feedback was received. On 10 September 2025, after yet another follow-up call from my side, I was contacted by Carika from Jonway, who advised that the engine tappets were faulty and were being repaired/replaced. Summary of Position : It has now been 12 weeks since purchase, and we remain without a functioning quad bike. The bike has a mere 213km on the clock and has already failed twice. We have been forced to transport the bike back and forth between Thabazimbi and Pretoria at great inconvenience and cost (over 1,200km in travel). Feedback has been sporadic and inadequate, and we are left with no cer*****y as to when we will receive a reliable, functional product. Stay away from Bike Mania and Jonway!!!
Helpful (0)
|Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
10 Sept 2025, 10:38
BIKE MANIA / JONWAY - STAY AWAY - BAT OUT OF HELL EXPERIENCE!!!
We are compelled to place the following on record regarding the Jonway quad bike purchased from Bike Mania on 19 June 2025: Initial Purchase & Immediate Failure : We collected the brand-new quad bike with a purchase price of R37k from Bike Mania on 19 June 2025 and transported it to our farm in Thabazimbi. On 20 June 2025 and after only 19km on the clock, the bike cut out and refused to start. On 23 June 2025 we returned the bike to Bike Mania, who stripped the engine. Paul confirmed it appeared to be a latent factory defect. First Repair by Jonway : The bike was sent to Jonway for repairs. On 7 August 2025, after nearly six weeks, the bike was returned, repaired at no cost, with a one-year guarantee on the work. Second Breakdown On 23 August 2025, we tested the bike again on our farm for the first time after receiving it on 7 August 2025. After 213km, the same failure occurred. Once again, we were forced to return the bike to Bike Mania, who sent it back to Jonway. Unacceptable Delays & Lack of Communication : On 29 August 2025 I phoned Bike Mania for an update and was told I would be contacted soon. No feedback was received. On 10 September 2025, after yet another follow-up call from my side, I was contacted by Carika from Jonway, who advised that the engine tappets were faulty and were being repaired/replaced. Summary of Position : It has now been 12 weeks since purchase, and we remain without a functioning quad bike. The bike has a mere 213km on the clock and has already failed twice. We have been forced to transport the bike back and forth between Thabazimbi and Pretoria at great inconvenience and cost (over 1,200km in travel). Feedback has been sporadic and inadequate, and we are left with no cer*****y as to when we will receive a reliable, functional product. Stay away from Bike Mania and Jonway!!!
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Replies (0)ER
Eugene R
1 reviews | Active since Jan 2020
17 Oct 2024, 11:34
Still love my little Big Boy TSR, you guys rock
Probably being buyist, but just like to say I bought my first bike through bike mania several years ago when the had a branch in tokai. any problems I had with the bike are because of the accident I was in a year later, but before that with regular servicing my experiences as a new biker was an absolute joy. I have issues with the bike (because of previous accident and current budget not the quality of their bikes) but it is still my almost daily transport and even without much big bike power I don't think I will ever get rid of it, thank you Marco!
Helpful (0)
|Replies (0)ER
Eugene R
1 reviews | Active since Jan 2020
17 Oct 2024, 11:34
Still love my little Big Boy TSR, you guys rock
Probably being buyist, but just like to say I bought my first bike through bike mania several years ago when the had a branch in tokai. any problems I had with the bike are because of the accident I was in a year later, but before that with regular servicing my experiences as a new biker was an absolute joy. I have issues with the bike (because of previous accident and current budget not the quality of their bikes) but it is still my almost daily transport and even without much big bike power I don't think I will ever get rid of it, thank you Marco!
0
Replies (0)BS
Barrie S
1 reviews | Active since Jan 2020
21 Jan 2020, 12:52
Terrible after sales service. Be warned
I bought a bike cover from this company in November 2019. By Christmas it has started to disintegrate with tears appearing all over the top of the cover. When attempting to return it, when they reopened in January, I was met with every excuse and implication both face to face by Glynis, and subsequently by email and on the phone by Marco, that I must have torn it on something sharp, had put it through the wash, had not followed the user manual. I was told that the cover had no “weather odour” and that the creases are not on a new cover (which comes folded in the box) and it would therefore not be refunded or replaced. Even upon my insistence that this cover was only ever used for its intended purpose and in accordance with the user guide and that it had never been washed, my own integrity was repeatedly called into question. I went as far as speaking directly with the supplier from the store’s own landline to arrange a credit for them so that they would not be out of pocket (save for their mark up) in their refund of my purchase. I’m perfectly aware that this would not last forever but this cover was not even 2 months old?!? With a company that offers this kind of after sales service on a R400 bike cover, I shudder to think what you’d get on a R20k bike purchase - and it seems many reviewers here have already been burned.
Helpful (0)
|Replies (0)BS
Barrie S
1 reviews | Active since Jan 2020
21 Jan 2020, 12:52
Terrible after sales service. Be warned
I bought a bike cover from this company in November 2019. By Christmas it has started to disintegrate with tears appearing all over the top of the cover. When attempting to return it, when they reopened in January, I was met with every excuse and implication both face to face by Glynis, and subsequently by email and on the phone by Marco, that I must have torn it on something sharp, had put it through the wash, had not followed the user manual. I was told that the cover had no “weather odour” and that the creases are not on a new cover (which comes folded in the box) and it would therefore not be refunded or replaced. Even upon my insistence that this cover was only ever used for its intended purpose and in accordance with the user guide and that it had never been washed, my own integrity was repeatedly called into question. I went as far as speaking directly with the supplier from the store’s own landline to arrange a credit for them so that they would not be out of pocket (save for their mark up) in their refund of my purchase. I’m perfectly aware that this would not last forever but this cover was not even 2 months old?!? With a company that offers this kind of after sales service on a R400 bike cover, I shudder to think what you’d get on a R20k bike purchase - and it seems many reviewers here have already been burned.
0
Replies (0)AK
Andrew K
1 reviews | Active since Jan 2020
25 Oct 2018, 11:32
The truth behind Bike Mania in Kirstenhof
I am the sole owner of Kingtek Motorcycles,Andrew King,and i am adding this review to inform the BMW Motorcycle community in Cape Town of the situation regarding my business relocation.Due to unforseen family circumstances,my wife and i needed to close our businesses in December 2017 and move to KZN.I informed my 2 staff members,months before the time and gave them the option to relocate with the business.Tapiwa (Assistant) declined as he had family in Cape Town.Innocent Charuaya (Technician) spoke to his family and agreed to relocate to KZN under his own free will.All preparations (Moving everything,nothing was sold) were made and the business closed on the 23rd of December 2017.On the last day of packing (23rd) at mid day,Innocent very suddenly informed me that he was resigning from the business.He left immediately and messaged me later in the day demanding i pay him a retrenchment package.I had already paid his next months salary in full in lue of his relocation with the business.I was travelling the next day.Within a few weeks of being in KZN,i found out that Innocent had resigned only to start as a mechanic at Bike Mania (a week before i left i went into bike mania to ask Marco if he had any positions in his workshop avaiIable for Tapiwa,but he said NO).I started receiving phone calls from customers asking why they were receiving phone calls,emails and messages from Bike mania and Marco,the owner,Saying they now service and repair BMW motorcycles with all the diagnostic equipment,manuals,specs etc (the words "invested in BMW Diagnostic equipment as well as necessary service specifications" is used in the messages to customers,there is also a discussion on the BMW Club cape website about this).Innocent and Marco have worked together to illegally procure the interlectual property of Kingtek Motorcycles.This includes innocent copying my complete computer customer base as well as my RSD BMW manuals while i was out on business erands.That is the only way Bike mania would have had access to any of my customer files and manuals.Bike Mania is using this information to further there business interests.Due to being so far away i have not pursued this matter as i have been very busy reopening Kingtek Motorcycles in Durban from February 2018.I would like to apologize to any and all of my Cape Town customers and the biking community for this unfortunate confusion and to warn them of this situation.I would suggest a bike shop with integrity and honesty to service your BMW Motorcycle in the future.
Helpful (0)
|Replies (0)AK
Andrew K
1 reviews | Active since Jan 2020
25 Oct 2018, 11:32
The truth behind Bike Mania in Kirstenhof
I am the sole owner of Kingtek Motorcycles,Andrew King,and i am adding this review to inform the BMW Motorcycle community in Cape Town of the situation regarding my business relocation.Due to unforseen family circumstances,my wife and i needed to close our businesses in December 2017 and move to KZN.I informed my 2 staff members,months before the time and gave them the option to relocate with the business.Tapiwa (Assistant) declined as he had family in Cape Town.Innocent Charuaya (Technician) spoke to his family and agreed to relocate to KZN under his own free will.All preparations (Moving everything,nothing was sold) were made and the business closed on the 23rd of December 2017.On the last day of packing (23rd) at mid day,Innocent very suddenly informed me that he was resigning from the business.He left immediately and messaged me later in the day demanding i pay him a retrenchment package.I had already paid his next months salary in full in lue of his relocation with the business.I was travelling the next day.Within a few weeks of being in KZN,i found out that Innocent had resigned only to start as a mechanic at Bike Mania (a week before i left i went into bike mania to ask Marco if he had any positions in his workshop avaiIable for Tapiwa,but he said NO).I started receiving phone calls from customers asking why they were receiving phone calls,emails and messages from Bike mania and Marco,the owner,Saying they now service and repair BMW motorcycles with all the diagnostic equipment,manuals,specs etc (the words "invested in BMW Diagnostic equipment as well as necessary service specifications" is used in the messages to customers,there is also a discussion on the BMW Club cape website about this).Innocent and Marco have worked together to illegally procure the interlectual property of Kingtek Motorcycles.This includes innocent copying my complete computer customer base as well as my RSD BMW manuals while i was out on business erands.That is the only way Bike mania would have had access to any of my customer files and manuals.Bike Mania is using this information to further there business interests.Due to being so far away i have not pursued this matter as i have been very busy reopening Kingtek Motorcycles in Durban from February 2018.I would like to apologize to any and all of my Cape Town customers and the biking community for this unfortunate confusion and to warn them of this situation.I would suggest a bike shop with integrity and honesty to service your BMW Motorcycle in the future.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Dec 2016, 12:50
****ty Mechanics
<p>Can somebody help me pls? I bought a s****** from bike mania and it cost about R13 000.. I've now spent up to R7/8 000 just repairing the bike.. I had it repaired 2 days ago and it was apparently the "ignition coil" that was faulty. Today, Thursday, the bike runs faster now and it cut out again. It also idles at irregular intervals. Don't purchase s******s from them because their customers experience is bad and their mechanic thinks he knows it all. My bike still doesn't run properly</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Dec 2016, 12:50
****ty Mechanics
<p>Can somebody help me pls? I bought a s****** from bike mania and it cost about R13 000.. I've now spent up to R7/8 000 just repairing the bike.. I had it repaired 2 days ago and it was apparently the "ignition coil" that was faulty. Today, Thursday, the bike runs faster now and it cut out again. It also idles at irregular intervals. Don't purchase s******s from them because their customers experience is bad and their mechanic thinks he knows it all. My bike still doesn't run properly</p>
0
Replies (0)