BS
Barrie S
Active since Nov 2019
2
Reviews
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Reviews
2 reviews76 months ago
Terrible after sales service. Be warned
I bought a bike cover from this company in November 2019. By Christmas it has started to disintegrate with tears appearing all over the top of the cover. When attempting to return it, when they reopened in January, I was met with every excuse and implication both face to face by Glynis, and subsequently by email and on the phone by Marco, that I must have torn it on something sharp, had put it through the wash, had not followed the user manual. I was told that the cover had no “weather odour” and that the creases are not on a new cover (which comes folded in the box) and it would therefore not be refunded or replaced. Even upon my insistence that this cover was only ever used for its intended purpose and in accordance with the user guide and that it had never been washed, my own integrity was repeatedly called into question. I went as far as speaking directly with the supplier from the store’s own landline to arrange a credit for them so that they would not be out of pocket (save for their mark up) in their refund of my purchase. I’m perfectly aware that this would not last forever but this cover was not even 2 months old?!? With a company that offers this kind of after sales service on a R400 bike cover, I shudder to think what you’d get on a R20k bike purchase - and it seems many reviewers here have already been burned.
0 replies
79 months ago
Brilliant Service from Travelstart
I want to thank Travelstart most sincerely for the help with a personal challenge, which has been completely sorted out, and my friends made it to New York in time for a very emotional NYC marathon. More importantly, I would like to thank Melony for the care she showed to get our case resolved. This was quite a sensitive matter (with some really exceptional circumstances). Throughout this entire process Melony kept me in the loop and, given the complexity involved, she went beyond the extra mile to help put it right for our friend. I realise that it would have been the easiest thing in the world to fall back on policy and dig in but, in my view, Melony just continued to go higher and higher to persuade Emirates to do the right thing, under these exceptional circumstances. In the strict corporate universe in which we all operate, it is so nice to know that employees are still given the freedom to delight clients. Melony took this one personally and prevailed! What an asset she is to Travelstart. Thanks again for your assistance and making a difference.
105 replies
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