Rude staff, no concern about how they speak to their customers.

The staff are not helpful at all and are very rude. The bike is sold with a warranty but there are stories when small claims which could be avoided are put through, despite us having kept up with services provided by the seller. When queried, a WhatsApp saying (verbatim) "Really lets stop the banter, these are the facts" was received from their customer support line, in other word's customers clearly don't matter.

What happened to customer service? Are businesses doing so well that they don't care how they treat people?

I will pay for the repairs, this is not about the money, its about transparency. The suppressor cap needed replacement due to "wear and tear", the part costs in the region of R100, labor costs R446.25. If its wear and tear surely it could have been replaced in the service we had done in October last year? This would have saved us a breakdown, and a whole lot of other stress.

Why sell a warranty if small parts like these are not covered? For the record, this is our first attempt at a warranty claim and it was not received well at all.