TW
Tshana W
Active since Sep 2012
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Rude staff, no concern about how they speak to their customers.
The staff are not helpful at all and are very rude. The bike is sold with a warranty but there are stories when small claims which could be avoided are put through, despite us having kept up with services provided by the seller. When queried, a WhatsApp saying (verbatim) "Really lets stop the banter, these are the facts" was received from their customer support line, in other word's customers clearly don't matter. What happened to customer service? Are businesses doing so well that they don't care how they treat people? I will pay for the repairs, this is not about the money, its about transparency. The suppressor cap needed replacement due to "wear and tear", the part costs in the region of R100, labor costs R446.25. If its wear and tear surely it could have been replaced in the service we had done in October last year? This would have saved us a breakdown, and a whole lot of other stress. Why sell a warranty if small parts like these are not covered? For the record, this is our first attempt at a warranty claim and it was not received well at all.
0 replies
3 months ago
Disgusting service
We ordered a JVC 12,000 BTU unit from Takealot on 29 Nov 2025, the unit was received on 9 Dec 2025. An email was sent by Takealot on 8 Dec 2025, which included an online form which I completed to request delivery. A week later, after not receiving feedback, I resubmitted the form. An additional week later, still no feedback, I called the helpline and received an email address, which I emailed my installation request to. No feedback has been received to date, which is utterly disgusting. The unit has been sitting in the box, in my living room, for over a month because the designated service providers have not bothered to respond to any of my requests, what kind of a business does that? The warranty is negatively affected if we don't use these guys so we just have to sit back and stare at the box in this heat. I am not impressed at all
0 replies
4 months ago
Damaged, damaged, damaged... 3/5 items ordered delivered in a poor condition
Earlier this month I placed an ordered 5 items, costing just over R8000 for the lot. 3 of the 5 items are damaged, car window shields for a Nissan NP200, delivered snapped. Car window shields for a VW Polo, delivered snapped. A ceiling fan, delivered with a broken LED light. The fourth item is an air-conditioner which I received an email saying needs to be installed by one of their service providers, I have filled in the online booking form twice and a week later have had no contact. We have not unboxed the unit because I assume the installers will do so but I honestly won't be surprised if it is also broken. This is totally unacceptable. Yes, they do collect the damaged goods upon logging a request, however, it is inconvenient and 3 out of 5 items being received damaged is a bit excessive. I am not impressed, Takealot, online shopping should not be as unpleasant of an experience as this, especially from a reputable company like yourselves!
0 replies
7 months ago
Fast, friendly and efficient service ... highly recommended
A big thanks to Jamie from the Sweet Slices Team for his professional and friendly support. My query was handled quickly, clearly and efficiently. 5 Star Service for sure!
0 replies
72 months ago
Unable to contact service provider - please help
We paid a hefty deposit on a CNC router/laser combo ordered from Kuhn Machines in February this year … 80% deposit to be exact, which was required upfront in order to confirm our order. About 4 weeks post deposit I started trying to contact them to find out how my order was going and was informed that due to load shedding the manufacturing had been delayed. We then went into lockdown. I have tried whatsapping, phoning, emailing and facebook messaging them since, to find out if they are back in operation (since many companies are slowly starting to function again), and I cannot get hold of them at all. I am urging them to please contact me, or if anyone is able to share some contact details … please do so, so I can either get my machine, or get my money back. Thanks so much.
0 replies
76 months ago
Hyundai i20 defective paint work
I purchased a 2015 Hyundai i20 demo model in December 2015. The paint on my bonnet started lifting and peeling early this year. I've since seen 3 other Hyundai i20 models driving around in the area I live in, with the exact same problem ... which tells me it's a manufacturing defect with the car - either cheap paint is being used, or it's poor workmanship. When I contacted Hyundai for assistance - I was informed that they would need to repair it under my warranty - provided my services are up to date - but my service plan is finished and I cannot afford to service my car with a Hyundai dealer, so that's not an option. I don't understand what defective paint work has to do with my car engine in the first place. I've done some research and it appears that this is a common problem with Hyundai vehicles, so Hyundai are aware of it, yet they refuse to assist. I feel totally robbed by Hyundai, I'm still paying my car off at R4000 a month, and it looks disgusting because the paint is peeling on the car. I contacted Head Office and they indicted that they can't assist me because it has to be repaired under my warranty, even though it is due to poor workmanship on their side. Hyundai are selling faulty cars to the public and not taking ownership of the fact that the paintwork on their cars may only last 4 or 5 years. I've owned 3 Hyundais prior to owning this one, and have always sworn by Hyundai - but based on this experience, I would not recommend Hyundai to anyone, and I most definitely will not be buying another one EVER. The people at Hyundai should actually be ashamed of themselves ... their cars are cheap rubbish, yet they marked them as though they are worth the investment. I will be taking this to Wendy Nola at Consumer Watch as well, I am not letting it lie.
0 replies
124 months ago
At a loss for words
Over the last 3 months, I've had a really tough time with FNB credit card division - my complaints are all logged on Hello Peter, and if you are reading this, I encourage you to read the others too, so you can be aware of the kind of service they provide.<br> <br> After all the complaining and back and forth - FNB has done the exact same thing that I was griping about AGAIN this month ... doing what they want with my account, and taking money out before I've even been paid - this makes me look like a bad payer, and my scoring with my own bank goes down due to the debit order bouncing. <br> <br> I cannot express my frustration. Am I surprised? Not really ... this is what can be expected from FNB credit card division. With regard to responses on customer complaints, an immediate written acknowledgement is given on Hello Peter - but that's where it ends, unless you follow up with them. UNBELIEVABLE!!!!!<br> <br> Please - if you are reading this, and considering making the switch to FNB ... give it a lot of thought, because their service provision based on my experience is ridiculous, and it is not getting any better - despite complaining time and time again.<br>
75 replies
125 months ago
Great service from Standard Bank
I would really like to commend Standard Bank on their excellent customer service. I became a SBSA customer over 10 years ago, and after dealing with our other local banks, I have to compliment SBSA on their excellent service in comparison to the other banks. <br> <br> They have treated me with respect, are always efficient, and leave me feeling like a satisfied customer.<br> <br> Well done Standard Bank, keep up the good work!!
75 replies
125 months ago
FNB - POOR CUSTOMER SERVICE ... AS USUAL
I logged a complaint on Hello Peter on 31 December 2015 regarding a reduction in my credit limit due to FNB debiting my account 2 days before the usual date, i.e. 2 days before payday, and the debit order bounced. On 4 January 2016 I received a call from a consultant who said the account will be investigated, it is not my fault, & she will get back to me with more details. On 6 January 2016, I receive an email from the same consultant stating that my debit order date has never been the 25th (I have bank statements and can prove it has gone out of my account on the 25th for the past 6 months at least) - and my account is in collections - well that's the first I'm hearing of this! I haven't even used the card for about 4 - 6 months, and my debit order usually runs AFTER PAY DAY - and doesn't bounce.<br> <br> You need to train your staff FNB. They are completely arrogant and incompetent, clearly - \FNB How can we help you"... I think not. You are making me look like a fool"
75 replies
125 months ago
Disgusting service, once again, from FNB
In November this year I received notification from FNB that my credit card limit was being decreased due to an affordability assessment which they did on my behalf, without even contacting me to find out if their assessment is accurate. I requested that the previous limit be reinstated, and they were quite arrogant about it, and stated that it cannot, as it would be \irresponsible"of them.<br> <br> THEN FNB decides to change my debit order date"
75 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (46.15384615384615%)
1 Star
5 (38.46153846153846%)