Disappointed in recent service levels from Bikers Warehouse

I’ve bought several items from them over the years, and always received decent, friendly service. But last week, I went in to buy a new visor for my helmet. They only had tinted and mirror visors, not the clear one I was looking for. The sales assistant took my details and told me they would order one from the manufacturers in Cape Town, and it would be here by this week Tuesday, along with the regular shipment from Cape Town. No additional cost, as it would be part of a larger shipment. He also said that someone would contact me to confirm when it arrives. Nobody contacted me on Tuesday, or Wednesday. Today I was in the area, so I popped in to collect the new visor. I was told that no shipment had come in from Cape Town, and that my new visor had not been ordered. Despite the assurances given to me last week. To make matters worse, today’s sales assistant tried to blame me for Bikers Warehouse’s own lack of processes. He kept asking me the name of last week’s sales assistant, and had I received a paper order in my hand. I am not in charge of their systems and processes. When a sales assistant takes my details and assures me the item will be there in a week, I am inclined to believe them. Today’s sales assistant had also been involved in last week’s discussions. When I told him he had been there, with my helmet in his hand, and asked him to tell me the name of the colleague standing next to him who had told me the visor would be ordered, he kept trying to turn it around and imply that I should have taken his colleague’s name. I told today’s sales assistant that I was disappointed that I had been **** to last week, and that I had wasted a week waiting for an order that had never been placed, and I asked if Bikers Warehouse was prepared to make up for it by maybe giving me a discount on the new visor. Instead, today’s sales assistant told me he could order me a new visor if I paid extra costs for courier fees. I went Bike Kings’ new premises, just up the road, and received the kind of helpful friendly service I used to receive from Bikers Warehouse. Anyone still dealing with Bikers Warehouse – please make sure you take names, order numbers and all other relevant details when dealing with their staff. Or – take a short ride up the road to the new shop above Bikeshop Rivonia.