Intentional delays, ignoring customers

It seems you have to be a friend or family member of the so-called sales staff to receive any kind of customer service. Nobody responds to any of their official contact addresses. I was told today there was an intentional delay in their response times. Which might have been a typo, or might have unintentionally revealed their intentional lack of interest in helping potential new customers. I would hate to have to deal with these people on a warranty issue AFTER they've taken my money for the purchase of a bike.