Bilimoria Fishing Store East London

POOR AFTER SALES SERVICE

Dear Team, I recently purchased a Loomis Gulf 1000 fishing reel together with Loomis 8-strand braid from your online store. This was my first purchase with you, as I have been following your YouTube channel and had high expectations. Upon receiving the items, I immediately noticed that the drag clip on the ****l was broken. I reported this to Andrew via WhatsApp on the same day of delivery. At the time, Andrew advised that a replacement clip would be sent out and confirmed that I could still use the reel, as I had a fishing trip planned for that weekend. However, I am now being told that the reel needs to be collected and sent in for repairs, which will take approximately 2 to 3 weeks. This is extremely disappointing, especially considering the issue is minor and only requires a replacement drag clip. As a customer, it is frustrating to be inconvenienced to this extent for what should be a simple and quick resolution particularly after initially being told that a replacement part would be sent. This experience has unfortunately left a poor impression, especially as a first-time buyer. I have all the WhatsApp correspondence available should it be required. I would appreciate a prompt and reasonable resolution to this matter. This entire experience has been extremely disappointing and leaves me feeling poorly treated as a customer. For a first-time purchase, I expected a level of service that reflects the reputation you present online. Instead, I am being inconvenienced for a simple fault that was reported immediately, and for which a straightforward solution was initially promised. It is frustrating to feel that resolving this issue has now become my burden, rather than receiving the support and service one would reasonably expect. Kind regards