Poor Experience

On the 27th Feb 2025, I used the ubereats app to order a Siciliana Pizza from Bin Rashieds for supper for my family. The price of the pizza was R233.00 - When the pizza had arrived it was laying all over the place and messy inside the box. My father then advised the uber driver to take it back and bring a new one. The driver told my father he would take it back and bring a new one and he would be back in 20-30mins. The driver never returned with a new pizza and did not answe any calls. My father tried contacting Bin Rashieds and they were also not answering the phone as well. I then reported it on the ubereats app and all i was told was they apologize for this and would not be able to provide me with a refund. Even though I had uploaded a picture of what the pizza looked like inside the box as per their process .. This was disgusting to say the least and really poor service. I have not had any issues really with ubereats or even Bin Rashieds. But last nights experience had me really disappointed in both ubereats and Bin Rashieds.