Shockingly Defensive & Unprofessional Complaint Handling

Shockingly Defensive & Unprofessional Complaint Handling

Order Dates: 27 June 2025 (Invoice #1389) & 12 July 2025 (Invoice #3155) Branch: Woodstock

As a loyal customer since Bin Rashied Woodstock opened, I'm devastated to report not just inconsistent pizza quality, but appallingly unprofessional complaint handling.

On 27 June, your Indonesian Masala Steak Pizza was exceptional. On 12 July, the same pizza tasted only of green peppers with zero steak seasoning – bland and deeply disappointing.

I emailed management (14 July) detailing this inconsistency. Their reply:

Accused me of "threatening to discredit the brand" simply for mentioning I'd share honest feedback on Hello Peter

Promised to investigate and revert "soonest"

Refused accountability, claiming "all stores receive the same product"

When I objected to their antagonistic tone (14 July), they went silent. After 2 follow-ups (last on 17 July), they ignored all emails. To date (25 July):

Zero investigation feedback

No apology for their accusations

Complete disregard for customer concern

WARNING TO CUSTOMERS: Bin Rashied: ✓ Attacks customers giving constructive feedback ✓ Makes empty promises about "investigations" ✓ Ghosts customers when accountability is required

Their "without prejudice" reply (sent anonymously from an iPhone) shows contempt for customer relationships. Avoid unless you enjoy being accused of brand sabotage for expecting consistency.