GS
Gamiem S
Active since Oct 2014
22
Reviews
0
Industries
Reviews
22 reviews2 months ago
Gross Incompetence and Misleading Service
To the Hello Peter Team, I wish to express my profound dissatisfaction and frustration with the appalling service I have received from Legalwise. After being a long term, paying member for many years, my first attempt to utilize my policy in over three years has been met with incompetence, misinformation, and a blatant disregard for my legal predicament. On 09 February 2026, I visited the Cape Town City Centre Branch to obtain representation for a protection order (that I app**** for) matter at the magistrates court on 27 February 2026. At the branch, I was put in contact with a call centre agent named Lebone Mokoena, who purported to be an attorney. Despite my urgent need, Ms. Mokoena subjected me to extensive questioning before promising to arrange an attorney for my court date. She specifically instructed me to have the branch receptionist, Connie, email her copies of my ID and the Interim Protection Order. Connie confirmed she sent these documents on the same day, and I retained my copies. Later that day, I received an SMS from Legalwise acknowledging receipt of my documents and providing reference number CVL00881348. Despite this confirmation, I was met with silence. I waited in vain for the promised attorney to contact me. To my utter shock, on 16 February 2026, I received an SMS stating that my matter (reference CVL00881348) was closed because I had failed to send the required document to Lebone Mokoena. This statement is a complete falsehood. On the morning of 19 February 2026 at 11h00, I returned to the Cape Town City Centre Branch. I showed Connie the erroneous SMS. She personally verified on her laptop (and showed me) that she had successfully sent my ID and the Interim Protection Order to Lebone Mokoena on 9 February 2026. Connie then emailed Ms. Mokoena to correct the record and assured me there was still ample time to arrange representation for the 27th. She promised to send me an SMS confirming my visit. As of 11h15 today, 19 February 2026, I have received no such SMS and, more critically, no communication from Legalwise or an assigned attorney. This entire ordeal has been a display of staggering incompetence and misinformation. I have been shunted between a branch and a call centre, given false information regarding the closure of my file, and left without legal representation for a court date that is rapidly approaching. Why, after paying monthly premiums for years, am I met with lies and negligence the moment I require the service I have paid for? I demand an immediate investigation into this matter. I require a full explanation for why my file was incorrectly closed, and I need an undertaking that a competent attorney will be appointed to represent me on 27 February 2026 without further delay.
106 replies
9 months ago
Shockingly Defensive & Unprofessional Complaint Handling
Shockingly Defensive & Unprofessional Complaint Handling Order Dates: 27 June 2025 (Invoice #1389) & 12 July 2025 (Invoice #3155) Branch: Woodstock As a loyal customer since Bin Rashied Woodstock opened, I'm devastated to report not just inconsistent pizza quality, but appallingly unprofessional complaint handling. On 27 June, your Indonesian Masala Steak Pizza was exceptional. On 12 July, the same pizza tasted only of green peppers with zero steak seasoning – bland and deeply disappointing. I emailed management (14 July) detailing this inconsistency. Their reply: Accused me of "threatening to discredit the brand" simply for mentioning I'd share honest feedback on Hello Peter Promised to investigate and revert "soonest" Refused accountability, claiming "all stores receive the same product" When I objected to their antagonistic tone (14 July), they went silent. After 2 follow-ups (last on 17 July), they ignored all emails. To date (25 July): Zero investigation feedback No apology for their accusations Complete disregard for customer concern WARNING TO CUSTOMERS: Bin Rashied: ✓ Attacks customers giving constructive feedback ✓ Makes empty promises about "investigations" ✓ Ghosts customers when accountability is required Their "without prejudice" reply (sent anonymously from an iPhone) shows contempt for customer relationships. Avoid unless you enjoy being accused of brand sabotage for expecting consistency.
0 replies
35 months ago
One hand does not know what the other hand is doing.
The reason for writing this Hellopeter review is pure frustration that Standard Bank has bul**** us around, ignored (glossed over) my complaints that I lodged with the Standard Bank Complaints Resolution Centre, their attorneys have terrorised us and for almost a year we had endless sleepless nights about losing the roof over our heads. It is also impossible to complain to the Standard Bank Complaints Resolution Centre, because they don’t deal with the complaints, or maybe they don’t understand the complaints. All of this came about because a Standard Bank employee forgot to process our payment holiday application in 2021 and then Standard Bank brought a High Court case against us intimating that the bank and their agents have been unable to make contact with us. The High Court case was brought against us during a time that we have been in constant contact with Standard Bank. The Standard Bank attorneys at a later stage tried to strong-arm us into dropping our intention to defend ourselves against Standard Bank in the High Court case they had brought against us. After it became abundantly clear that the one department at Standard Bank does not know what the other department is doing, we eventually took our matter to the Banking Ombudsman. Banking Ombudsman I lodged a complaint with the Banking Ombudsman against Standard Bank about the poor treatment my wife and I received from them over a prolonged period since mid-2021 with regard to our bond account. The Banking Ombudsman emailed me in April 2023 saying amongst other things that Standard Bank acknowledges that there was a “breakdown in communications” (quoted directly from the Banking Ombudsman email). This is an excerpt from the email I received from the Banking Ombudsman: “In accordance with our conservative guidelines, this office does not consider making liberal awards for distress and inconvenience. Perhaps contrary to expectations, awards for distress and inconvenience are assessed very conservatively by our office and are not awarded for the enrichment of the complainant. Such awards are meant to be a humble token of goodwill to appease the discord between the bank and the customer. Furthermore, awards for distress and inconvenience are only made in a minority of cases, considering the merits of the case. Bearing in mind this office’s conservative guidelines, the bank agreed to a R1 000.00 distress and inconvenience award. “ The Standard Bank Complaints Resolution Centre The Standard Bank Complaints Resolution Centre has refused to provide an Ombudsman Referral Letter for ‘complaint no.2’ saying that the letter they provided for ‘complaint no.1’ was sufficient. A very frustrating thing that we experienced in dealing with the Standard Bank Complaints Resolution Centre was that they completely refused to address our complaints and chose to focus on the state of our bond account. We were not complaining about the state of our bond account, we were complaining about their poor service and the incompetence of their staff in dealing with our matter. We logged two separate complaints with the Standard Bank Complaints Resolution Centre. Complaint no.1 Complaint no.1 was logged with the Standard Bank Complaints Resolution Centre on 17 March 2022. Complaint no.1 is specifically related to a Standard Bank employee forgetting to process our payment holiday application and then apologising almost four months later saying that she and her family were sick with Covid 19, therefore she did not process our payment holiday application. Complaint no.2 Complaint no.2 was logged with the Standard Bank Complaints Resolution Centre on 18 August 2022. Complaint no.2 is related explicitly to Standard Bank opening a High Court case against us where they allege that Standard Bank, their debt collectors and their attorneys were not able to make contact with us and that we were ignoring their attempts to contact us. This High Court case was brought against us at the same time that the Standard Bank legal people were in the process of making payment arrangements with us. This was a typical example of the one hand not knowing what the other hand was doing. To this day we are still paying our bond following these payment arrangements. The High Court Case We opted to defend ourselves in the High Court case that Standard Bank brought against us and served the notice of the High Court's ’Intention to Defend’ papers on the Standard Bank attorney's offices. On 20 September 2022, we received an email from the Standard Bank attorneys with a settlement agreement that they wanted us to sign and return to them and also asked us to supply them with a High Court ‘Withdrawal of the Notice of Intention to Defend’ document. We rep**** to the Standard Bank attorneys that Standard Bank should withdraw the case that they brought against us and not us to withdraw from defending ourselves in court against them. Standard Bank was at fault for taking two different conflicting actions against it. The Standard Bank attorney that dealt with this wrote very threatening and intimidating emails to us trying to force us to drop our High Court defence against Standard Bank. This Standard Bank attorney treated us with great antagonistic arrogant disdain. Up to this date, we still do not know what the situation is with this High Court case because of the manner in which we were treated by this attorney. Pain and suffering Standard Bank has really put us through hell this year with all their threats and ************. The pain and suffering that we suffered were extreme and we went through endless sleepless nights worrying that we would lose our place to live. We would have been better off if the person who forgot to process our payment holiday request had just told us that they were not able to assist us when we app****. Instead, they chose to put us through hell. We initially made the first successful payment holiday application in August 2020 because both my wife and I got very sick with severe Covid 19. My wife also could not go back to work because she was taking care of me at the time (besides being sick with Covid 19 herself) and eventually lost her job because we were both sick. At the time of our first payment holiday application in August 2020, we were made to understand by the Standard Bank staff that there was enough equity in our property to see us through a long period of payment holidays if necessary. Throughout all our financial woes we were in constant contact with Standard Bank regarding our financial state, and we expected much better treatment from them because we have been good payers of our bond with Standard Bank for more than twenty years. The High Court case really came to us as a shock because we were so good at communicating with Standard Bank. And now this court case is saying Standard Bank could not make contact with us. We have endless and constant email communication with Standard Bank and their attorneys as proof. What do we want from the bank? We want the High Court case to be withdrawn by Standard Bank. We want Standard Bank to remove all the legal fees and additional charges from our bond account because they made the mistake of taking legal action against us because they claimed they could not make contact with us at the same that they were in constant contact with us. We want some type of compensation for the many months of sustained pain and suffering that Standard Bank put us and our families through. The one thousand Rand that the Banking Ombudsman awarded us does not even begin to compensate us for the hell they put us through. This is another excerpt from the email I received from the Banking Ombudsman when they ruled in our favour: “We can only suggest that you seek legal advice, at your own cost, if you want to claim compensation for consequential damages through a court of law.” We are now actively seeking pro bono legal advice and we are exploring our options. We are not deluding ourselves into believing that we a not in a ‘David and Goliath’ situation here. We know how powerful Standard Bank and its attorneys are because we have suffered severely at their hands over the past two years. It is unfair that we should be bul**** around by a financial giant the way they bul**** us around after paying a bond with them for almost twenty years.
837 replies
43 months ago
CTM just make empty promises about faulty products they sell
I posted a complaint on Hello Peter on 18 September 2022 about a very bad experience I had with a purchase that I made from CTM Northgate. CTM Replied on Hello Peter and their customer care contacted me, but it was all just empty promises and no action. They have made no effort to compensate me for the losses and problems I experienced because of purchasing a faulty Lebo Bathroom basin cabinet from them on 21 August 2022. the weeks and months are passing by and CTM is probably hoping that I will just disappear quietly even though they did absolutely nothing to sort out my situation with the faulty product that I bought from them. The rude manager of the Northgate store still has made no amends poor the bad treatment I got at his hands because of complaining about the faulty Lebo unit that I bought.
133 replies
43 months ago
Incompetent rude staff and faulty card renewal system
On 18 August 2022 I approached the Builders Warehouse Northgate "Info Desk" to ask that I be supplied with a new replacement card for my "Trade account" that I have had since 2014. The reason for asking for a new card is because my existing card's writing has become illegible from constant use over the years. An important point that I want to make here is that I have always had a cash payment only "Trade account" and have never owed Builders Warehouse a penny for the purchases I made for my many construction projects business over the years. When the person at the Builders Warehouse Northgate "Info Desk" processed my request for a new card, my "Trade account" was immediately blocked on their system, and I could not use my account anymore to benefit from discounts that I would normally get on goods used on our business projects. As of that day I have been back to the Builders Warehouse Northgate "Info Desk" on numerous occasions to enquire about my new card and about unblocking my card but have had very shoddy treatment (they have a stinking attitude towards helping clients) from their staff on the counter and also the frontline check-outs supervisor. I have had to make about ten separate visits to purchase goods for my current project without the use of my "Trade account" which was blocked, until 19 September 2022 when the manager Marvin managed to get my account unblocked on their system. I still have not received my new "Trade card" to this day. Please supply me with the new card I asked for instead of all the stress and hassles you have caused me because I need a new card for my business.
0 replies
44 months ago
Faulty Lebo white bathroom vanity cabinet purchased from CTM Northgate
On 21 August 2022, I purchased a Lebo white bathroom vanity cabinet with a white basin and all the accessories that were needed for the complete and successful installation of this product. After following the instructions that come with the products I purchased I discovered that the pre-drilled punched holes were located on the wrong side of the cabinet resulting in the factory-fitted handle winding up in the wrong position. I then sent an email to the CTM Customer Care Centre which did not bother to reply to my email for eight days, which forced me to make the long drive to the CTM store where I purchased the product in order to make contact with the management of the store to explain my dilemma with the product that I purchased from them. I supplied photos of the instruction manual and the flaws in the product and manual to the store manager at the CTM Northgate store. I spoke to the store manager, David Lachiman who had quite a flippant, arrogant and condescending way of dealing with my problem, trying to intimate that we are too stupid to follow the instructions in the installation manual that accompanied the cabinet that we purchased from CTM Northgate. I showed him the pics of the installation manual, including the showroom model on their shop floor that has the same flaw where the pre-drilled holes are punched on the wrong side. More likely it is that the pre-drilled holes are on the correct side and the handle is installed in the wrong place. David Lachiman had the gall to lie to me saying that there are pre-drilled holes on both sides. This is a blatant lie and I have the pictures to prove it. I have sent further emails to the CTM Customer Care Centre who have studiously refused to answer or resolve my complaint about their faulty product. I also wrote to the ombudsman that CTM claims on their website that they are subscribed to, and their ombudsman has also completely ignored my complaint. The person that I dealt with at the CTM Customer Centre was named Precious Mangena. Buying the Lebo product from CTM has turned out to be a big mistake for me because CTM is not as reputable and customer service oriented as they purport to be. Over and above wasting my money on a faulty product purchased from CTM, I have also been left out of pocket (petrol is very expensive) because of the additional trips to the CTM Northgate store that I was forced to make. My problem with this purchase has still not been resolved by CTM who sold this faulty product to me.
399 replies
71 months ago
McDonald's Observatory poor quality food and drink
Last night at about 21h20 we went to McDonalds Observatory drive-through to buy a meal. Please see the attached cash receipt. When we arrived at the drive-through, we were the only car there, and we were the only car there when we left with our order. The quality of the meals that we received can only be described as way below the McDonalds standards that we are used to. I have never bought a McDonalds meal and found the quality lacking. Last night our Coke Zero cooldrinks were warm and tasted like tepid water, which was an awful experience in itself. the chips were old and tasted old and refried. Old taste of the chips was disgusting. To top it all off, the burgers tasted like it was made days ago and reheated for us to buy. Please explain to me how something like this can happen at McDonalds. Is it because of the Lockdown or is it because business is just slow. Please let me know
0 replies
71 months ago
McDonald's Observatory bad quality food and drink
Last night at about 21h20 we went to McDonalds Observatory drive-through to buy a meal. Please see the attached cash receipt. When we arrived at the drive-through, we were the only car there, and we were the only car there when we left with our order. The quality of the meals that we received can only be described as way below the McDonalds standards that we are used to. I have never bought a McDonalds meal and found the quality lacking. Last night our Coke Zero cooldrinks were warm and tasted like tepid water, which was an awful experience in itself. the chips were old and tasted old and refried. Old taste of the chips was disgusting. To top it all off, the burgers tasted like it was made days ago and reheated for us to buy. Please explain to me how something like this can happen at McDonalds. Is it because of the Lockdown or is it because business is just slow. Please let me know
0 replies
71 months ago
McDonalds poor quality food and drink
Last night at about 21h20 we went to McDonalds Observatory drive-through to buy a meal. Please see the attached cash receipt. When we arrived at the drive-through, we were the only car there, and we were the only car there when we left with our order. The quality of the meals that we received can only be described as way below the McDonalds standards that we are used to. I have never bought a McDonalds meal and found the quality lacking. Last night our Coke Zero cooldrinks were warm and tasted like tepid water, which was an awful experience in itself. the chips were old and tasted old and refried. Old taste of the chips was disgusting. To top it all off, the burgers tasted like it was made days ago and reheated for us to buy. Please explain to me how something like this can happen at McDonalds. Is it because of the Lockdown or is it because business is just slow. Please let me know.
0 replies
91 months ago
DSTV Thieving Conniving Bullies
Today and yesterday there are live Champions League Football matches on DSTV. Unfortunately for the people who have not given in to the frustration that DSTV cause their clients by rebooting/rescanning the PVR Decoders, for the whole day day, these people will not be able to watch their TVs for two days. DSTV is trying to frustrate us into buying their new Explora decoders. We should be compensated for the days that DSTV is preventing us from watching the programs that we pay for. It happens on every single Champions League Football match day.
0 replies
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