Too much promise and no delivery

This will be a 2in1 as I have since installation had the 1 problem and now just so bad service.

1. I have an 8/8mb line with them but always have to struggle to get the upload. Every 2 weeks it goes below 1mb upload speeds and there is always 2 days I have to wait after logging the ticket in order to get it fixed.

I now have no internet for over 3 weeks. I have tried to phone so many times but no one picks up their phones. No feedback on any emails. I once got through where Chris said he will get it sorted out and if he is unable he will then come to my house that afternoon. Since then nothing and still no feedback.

Very bad service. For a company that boasts with a lot of promises not much gets delivered.

I am very unhappy about paying for a internet that I cannot use.