Biovea
2.1|48 reviews
EM
Els M
1 reviews | Active since Member
26 Jul 2018, 08:56
No response from Customer Support re customs and handling charges on goods that qualify for 'free delivery'
The goods I ordered from Biovea, which qualified for 'free delivery' are currently at my local Post Office and will not be released until a Customs charge of £4.10, plus a handling charge of £8.00 are paid. I have contacted Biovea customer support on 6 occasions now and have not received a response. I paid for the goods in good faith and find myself out of pocket to the sum of £66.75. This is unacceptable customer service - unsuspecting potential customers, please be aware!!
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Replies (53)Biovea's replyOfficial
27 Jul 2018, 16:07Dear Valued Customer,
Thank you for your message. Please accept our sincere apologies for the inconvenience you have experienced when ordering with us. Could you please provide us with your order number so we can get in touch with you and process a refund? Thank you again.
Kind regards,
Olivia
BIOVEA Customer Service
Best regards,
Biovea's reply27 Jul 2018, 16:07
Official
Dear Valued Customer,
Thank you for your message. Please accept our sincere apologies for the inconvenience you have experienced when ordering with us. Could you please provide us with your order number so we can get in touch with you and process a refund? Thank you again.
Kind regards,
Olivia
BIOVEA Customer Service
Best regards,