bad service, dishonesty and dont care about peoples staff left in their rooms

This letter serves to inform you of the things I left in my so called room, On the 3rd August 2023 we had booked room 3007 as ANC I don't know under which department but I slept in the above mentioned room for 2 days and I left my black long suede boots and light green hot water bottle in my room, so becauseIi went to Eastern cape for a 7 month project, I didn't come and check with Birchwood as I used to do and get my staff safe, so when I came back last week Idecided to go there on the 4th April 2024 I went there to check only to find out they never saw them how? because I'm sure I left them there, and I never even received a call from them to notify me of the items, so to its clear they are working dishonest people . So I'm writing to you because I want the relevant people to do proper search and investigate properly as to what happened to my items, without being notified, and i wrote to hello Peter about this dissatisfaction, and I will notify the ANC about this incident.