BH
Birchwood Hotel & O R Tambo Conference Centre
Unclaimed Business
BH
Birchwood Hotel & O R Tambo Conference Centre
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Birchwood Hotel & O R Tambo Conference Centre
Birchwood Hotel & O R Tambo Conference Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Birchwood Hotel & O R Tambo Conference Centre across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSB
SM
Sbusiso M
1 reviews | Active since Jan 2020
3 Nov 2025, 15:50
Birchwood hotel had me cancel my stay, and i losty R2000???
Very disappointed with booking.Com together with Birchwood hotel. Called them in time to modify my stay due to grand parent illness had to modify my stay, paid them R2000 for 1 day stay on Saturday, mind you their so called reservations manager was nowhere to be found, on Monday upon return they cancelled my stay, ***!!?? Could have usedy hard earned money on something useful, super dissapointed at them both.
Helpful (0)
|Replies (0)SM
Sbusiso M
1 reviews | Active since Jan 2020
3 Nov 2025, 15:50
Birchwood hotel had me cancel my stay, and i losty R2000???
Very disappointed with booking.Com together with Birchwood hotel. Called them in time to modify my stay due to grand parent illness had to modify my stay, paid them R2000 for 1 day stay on Saturday, mind you their so called reservations manager was nowhere to be found, on Monday upon return they cancelled my stay, ***!!?? Could have usedy hard earned money on something useful, super dissapointed at them both.
0
Replies (0)LP
Liesl-Anne Pienaar
1 reviews | Active since Jan 2020
7 Jul 2025, 10:46
What is going on at OR Tambo security staff?
Since December 2024, OR Tambo's weak management of their security staff has caused various import delays, which many blame on Shein. In July 2025, so far, by the 6th, there have been 2 (2x in less than 6 days) caused by lack of security staff. Not good enough, OR Tambo!
Helpful (0)
|Replies (0)LP
Liesl-Anne Pienaar
1 reviews | Active since Jan 2020
7 Jul 2025, 10:46
What is going on at OR Tambo security staff?
Since December 2024, OR Tambo's weak management of their security staff has caused various import delays, which many blame on Shein. In July 2025, so far, by the 6th, there have been 2 (2x in less than 6 days) caused by lack of security staff. Not good enough, OR Tambo!
0
Replies (0)RM
REFILOE M
1 reviews | Active since Jan 2020
18 Jun 2025, 14:40
unhappy bride/wife
I thought as a 1st time guest i would get a great experience at this lovely hotel to celebrate our anniversary, but sadly the service wasnt not pleasant at all. when we got to our room, Room 319 the TV wasnt working. then we were told to move to another room, we had to pack up and leave. Upon arriving at the new room,, Room 314 the key wouldnt open the door. The aircon wasnt working and no provision was made as the aircon guys are off duty (of which is understandable) however we were woken up by them at 7 very loudly even after telling them that we are still sleeping. 10mins later house keeping also comes to disturb our peace. I really am disappointed at the level of service provided. Please right your wrongs.
Helpful (0)
|Replies (0)RM
REFILOE M
1 reviews | Active since Jan 2020
18 Jun 2025, 14:40
unhappy bride/wife
I thought as a 1st time guest i would get a great experience at this lovely hotel to celebrate our anniversary, but sadly the service wasnt not pleasant at all. when we got to our room, Room 319 the TV wasnt working. then we were told to move to another room, we had to pack up and leave. Upon arriving at the new room,, Room 314 the key wouldnt open the door. The aircon wasnt working and no provision was made as the aircon guys are off duty (of which is understandable) however we were woken up by them at 7 very loudly even after telling them that we are still sleeping. 10mins later house keeping also comes to disturb our peace. I really am disappointed at the level of service provided. Please right your wrongs.
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
26 Mar 2025, 22:12
Awful food served at hotel.
I'm booked in here at Birchwood Hotel from the 24th March 2025 until the 28th March 2025. We are having our Denosa National Congress. Check in went well we had supper and all was good or so I thought. The following morning I started having stomach cramps and felt a bit bloated. I didn't really think anything of it until I started experiencing diarrhoea as well as others who were attending the Congress. Breakfast was not really a problem because I stayed away from all generally cooked foods. I requested a fried egg and toast and had cereal(cornflakes). Come lunch time you could see that they were serving us food which was left over from the previous day but the flavour was enhanced with different spices and sauces. I refrained from eating avoiding further abdominal issues. The symptoms we were experiencing were reported by the organizers of the Congress and we were asked to complete forms in which we were explaining what we had to eat and so forth. What infuriated me about the whole interview process and filling out of the forms was the fact that they were really not taking any responsibility for our dissatisfactions and ailments which were obviously caused by their food because we were perfectly fine before we ate their food. No medical care was offered instead our organizers had to go out and buy medication for us. It literally looks like they are serving us recycled food. We are a large group of more than 300. So one can imagine how much it has cost our Union(DENOSA) for our stay here for the whole week. They are also not honest in their dealings with us as I have a sister working in the hotel industry and she was able to open my eyes as to what we should be getting whilst staying at the hotel. To give but one example...at dinner we are supposed to be getting two soft drinks but thus is not the case we are getting just one. But overall I feel like I can check out and just go home but unfortunately I'm stuck here until Friday. Horrible horrible experience.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
26 Mar 2025, 22:12
Awful food served at hotel.
I'm booked in here at Birchwood Hotel from the 24th March 2025 until the 28th March 2025. We are having our Denosa National Congress. Check in went well we had supper and all was good or so I thought. The following morning I started having stomach cramps and felt a bit bloated. I didn't really think anything of it until I started experiencing diarrhoea as well as others who were attending the Congress. Breakfast was not really a problem because I stayed away from all generally cooked foods. I requested a fried egg and toast and had cereal(cornflakes). Come lunch time you could see that they were serving us food which was left over from the previous day but the flavour was enhanced with different spices and sauces. I refrained from eating avoiding further abdominal issues. The symptoms we were experiencing were reported by the organizers of the Congress and we were asked to complete forms in which we were explaining what we had to eat and so forth. What infuriated me about the whole interview process and filling out of the forms was the fact that they were really not taking any responsibility for our dissatisfactions and ailments which were obviously caused by their food because we were perfectly fine before we ate their food. No medical care was offered instead our organizers had to go out and buy medication for us. It literally looks like they are serving us recycled food. We are a large group of more than 300. So one can imagine how much it has cost our Union(DENOSA) for our stay here for the whole week. They are also not honest in their dealings with us as I have a sister working in the hotel industry and she was able to open my eyes as to what we should be getting whilst staying at the hotel. To give but one example...at dinner we are supposed to be getting two soft drinks but thus is not the case we are getting just one. But overall I feel like I can check out and just go home but unfortunately I'm stuck here until Friday. Horrible horrible experience.
0
Replies (0)CF
Craig F
1 reviews | Active since Jan 2020
23 Sept 2024, 08:41
Brilliant Birchwood.
Recently I was a guest at this establishment and it was an amazing stay. Friendliest and most helpful staff, great comfortable accommodation and a breakfast fit for kings! Highly recommended.
Helpful (0)
|Replies (0)NN
Nontembeko N
1 reviews | Active since Jan 2020
5 Jun 2024, 14:20
DISHONEST STAFF/ HOTEL MANAGEMENT
This letter serves to inform you of the things I left in my room, On the 3rd August 2023 we had booked room as ANC I don't know under which department but I slept in the above mentioned room for 2 days and I left my brand new black long suede boots and light green hot water bottle in my room, so because I went to Eastern cape for a 7 month project, I didn't come and check with Birchwood as I used to do and get my staff safe, so when I came back last week I decided to go there on the 4th April 2024 I went there to check only to find out they never saw them how? because I'm sure I left them there, and I never even received a call from them to notify me of the items, so to me it's clear they are working with dishonest people. So I'm writing to you because I want the relevant people to do proper search and investigate properly as to what happened to my items, without being notified, and I wrote to hello Peter on the 17th April 2024 about this dissatisfaction, and I will notify the ANC about this incident. The lady i spoke to in April took my number and told me that they will look for my things and come to me, until today nothing
Helpful (0)
|Replies (0)NN
Nontembeko N
1 reviews | Active since Jan 2020
5 Jun 2024, 14:20
DISHONEST STAFF/ HOTEL MANAGEMENT
This letter serves to inform you of the things I left in my room, On the 3rd August 2023 we had booked room as ANC I don't know under which department but I slept in the above mentioned room for 2 days and I left my brand new black long suede boots and light green hot water bottle in my room, so because I went to Eastern cape for a 7 month project, I didn't come and check with Birchwood as I used to do and get my staff safe, so when I came back last week I decided to go there on the 4th April 2024 I went there to check only to find out they never saw them how? because I'm sure I left them there, and I never even received a call from them to notify me of the items, so to me it's clear they are working with dishonest people. So I'm writing to you because I want the relevant people to do proper search and investigate properly as to what happened to my items, without being notified, and I wrote to hello Peter on the 17th April 2024 about this dissatisfaction, and I will notify the ANC about this incident. The lady i spoke to in April took my number and told me that they will look for my things and come to me, until today nothing
0
Replies (0)NN
Nontembeko N
1 reviews | Active since Jan 2020
17 Apr 2024, 17:10
bad service, dishonesty and dont care about peoples staff left in their rooms
This letter serves to inform you of the things I left in my so called room, On the 3rd August 2023 we had booked room 3007 as ANC I don't know under which department but I slept in the above mentioned room for 2 days and I left my black long suede boots and light green hot water bottle in my room, so becauseIi went to Eastern cape for a 7 month project, I didn't come and check with Birchwood as I used to do and get my staff safe, so when I came back last week Idecided to go there on the 4th April 2024 I went there to check only to find out they never saw them how? because I'm sure I left them there, and I never even received a call from them to notify me of the items, so to its clear they are working dishonest people . So I'm writing to you because I want the relevant people to do proper search and investigate properly as to what happened to my items, without being notified, and i wrote to hello Peter about this dissatisfaction, and I will notify the ANC about this incident.
Helpful (0)
|Replies (0)NN
Nontembeko N
1 reviews | Active since Jan 2020
17 Apr 2024, 17:10
bad service, dishonesty and dont care about peoples staff left in their rooms
This letter serves to inform you of the things I left in my so called room, On the 3rd August 2023 we had booked room 3007 as ANC I don't know under which department but I slept in the above mentioned room for 2 days and I left my black long suede boots and light green hot water bottle in my room, so becauseIi went to Eastern cape for a 7 month project, I didn't come and check with Birchwood as I used to do and get my staff safe, so when I came back last week Idecided to go there on the 4th April 2024 I went there to check only to find out they never saw them how? because I'm sure I left them there, and I never even received a call from them to notify me of the items, so to its clear they are working dishonest people . So I'm writing to you because I want the relevant people to do proper search and investigate properly as to what happened to my items, without being notified, and i wrote to hello Peter about this dissatisfaction, and I will notify the ANC about this incident.
0
Replies (0)