Birkenstocksalesouthafrica.com is terrible.

I'm so disappointed in the service from this retailer. I bought shoes from the website (birkenstocksalesouthafrica.com) and was informed the shoes would be shipped from Chicago. The order was placed on 23/07/2023 and I was given a tracking number for the delivery. To date I've not received my order. I've sent more than 3 emails to the company which have not been answered. I would not recommend this company at all.