Impersonal, generic, a well put together nothing email

The response received from Vans/Birkenstocks on what is very much a product defect feels very much impersonal, generic, a well put together nothing email, a copy and pasted communique sent to all unhappy customers. Although you don't need me as a customer, I will be moving away from Vans. This experience here is not the experience and expectation I had come to appreciate and love from the Vans brand. I'm a 47 now, that's a lot of rotations around the sun, loving and enjoying your tekkies. But sadly, all journeys must come to an end! Cheers.