EV
Eugene N
Active since Jun 2025
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
The service received...
The service received from Outsurance was exceptional, fast and proficient
56 replies
9 months ago
Utterly Appalling Customer Service
I sent a clear description of my situation, yet no one bothered to read it properly. Rather than examining the details, your team seized on the first half-baked notion that popped up and flung it back at me, presumably hoping I’d go away. It didn’t answer my question—nowhere near. Frankly, I expected better than this slipshod, box-ticking response.
318 replies
10 months ago
Ignored by Seller Support – Just Want Clear Help!
I’m currently trying to resolve an issue with a gated product listing related to branding. I’ve reached out to the assigned Amazon Seller Support associate three separate times, each time asking for clarification. Unfortunately, I’ve received the same generic copy-paste response every single time. As a new seller, I understand that there are specific processes to follow — and I’m more than willing to do so. But I also believe that I’m entitled to proper support, not robotic replies that ignore my actual question. This experience has been incredibly frustrating. It feels like I’m being treated as just another case number, not a real person trying to get things right. I’m simply asking for clarity — not shortcuts. Amazon, please do better for your sellers, especially those just starting out.
0 replies
11 months ago
Why does it take so long to address a complaint
How long does it take to respond to a basic complaint. Nothing complex. Initial request submitted on the 29th of May. The 2nd of June (5days later), and I'm still waiting on the complaints team to initiate contact.
159 replies
11 months ago
Impersonal, generic, a well put together nothing email
The response received from Vans/Birkenstocks on what is very much a product defect feels very much impersonal, generic, a well put together nothing email, a copy and pasted communique sent to all unhappy customers. Although you don't need me as a customer, I will be moving away from Vans. This experience here is not the experience and expectation I had come to appreciate and love from the Vans brand. I'm a 47 now, that's a lot of rotations around the sun, loving and enjoying your tekkies. But sadly, all journeys must come to an end! Cheers.
0 replies
11 months ago
Impersonal, generic, a well put together nothing email
The response received from Vans/Birkenstocks on what is very much a product defect feels very much impersonal, generic, a well put together nothing email, a copy and pasted communique sent to all unhappy customers. Although you don't need me as a customer, I will be moving away from Vans. This experience here is not the experience and expectation I had come to appreciate and love from the Vans brand. I'm a 47 now, that's a lot of rotations around the sun, loving and enjoying your tekkies. But sadly, all journeys must come to an end! Cheers.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)