Terrible after sales service. Sub standard quality. Refusal to assist on support channels.

They're very quick to take your money, but after sales support is horrendous. I have spent around R25k with them. Recent box of 36 mugs purchased had 5 in terrible condition. They're supposed to be AAA mugs, but these were rough with marks on them and dimples. It wouldn't be a problem if they responded to me and offered to swap them out.

Literally 30 days later, and they have only replied once pretending my complaint went into spam. On a WhatsApp business account after I've already spent R25k with them?

The mugs are priced more than the competitors, which would be fine if they were actually AAA grade as advertised. But these have brown spots, what appears to be burn marks, and they're rough in different areas.

Highly recommend you spend an extra few minutes on google and find another company.