SB
Stephen B
Active since Jan 2013
9
Reviews
0
Industries
Reviews
9 reviews24 months ago
Trying to deliver the same broken unit three times.
We ordered a headboard for our new bed. Found one we liked on Takealot, at a price we were happy to pay. Shipping wasn't too long. So we ordered. It arrived, and it was very badly damaged. It looked like it had been dragged around. The packaging was ripped, the covering was worn open, and the board underneath had a chunk taken out. So I refused to accept, because of the damage. Takaelot drivers took it back. Note said I refused. Next day it was rescheduled. It arrived the following day. Same unit. Same damage. I reached out to Facebook support who said this time it would be cancelled. Guess what? Rescheduled to send the damaged unit back to me again. You're wasting your time, your drivers time, and my money. And for some reason it's impossible to get them to replace the unit. Like the ability to not deliver a broken unit is just not a thing.
0 replies
29 months ago
Only visit this bank if you hate yourself
Sitting in the bank right now. Been here for 1.5 hours and only half way. Two employees out of a possible twelve at the counters. Manager gets upset when you ask if there is anyone else who can help. Two out of twelve. On a payday weekend. Absa bank Tygervalley. Third time I've been here and third time I will have to wait more than two hours. Hire more staff. Or at least plan better.
216 replies
38 months ago
Terrible after sales service. Sub standard quality. Refusal to assist on support channels.
They're very quick to take your money, but after sales support is horrendous. I have spent around R25k with them. Recent box of 36 mugs purchased had 5 in terrible condition. They're supposed to be AAA mugs, but these were rough with marks on them and dimples. It wouldn't be a problem if they responded to me and offered to swap them out. Literally 30 days later, and they have only replied once pretending my complaint went into spam. On a WhatsApp business account after I've already spent R25k with them? The mugs are priced more than the competitors, which would be fine if they were actually AAA grade as advertised. But these have brown spots, what appears to be burn marks, and they're rough in different areas. Highly recommend you spend an extra few minutes on google and find another company.
0 replies
49 months ago
Sales focus is great, customer care is very poor. Where's my tracker?
The sales person was fantastic, I'm happy with the price, but it feels like the moment you accepted the terms and start paying them then they don't care at all. Focus is on sales, not retention. You feel it the moment you have to get customer care. Part of my motor vehicle comprehensive insurance is a tracking device installed by Netstar. It was supposed to be done last week. And according to my policy with AG it is only valid if I have that tracking device. I called AG to find out what is going on, why it they haven't called me to setup the appointment yet. And was given a bit of a run around. In my opinion, I am paying AG. I agreed to their terms. And their own policy doesn't cover me because they can't arrange for the tracking to be installed. It was supposed to be installed within 2 days of my policy going live which was 7 days ago. This needs to be sorted ASAP. I will give my ID in the additional information for you to lookup my policy.
74 replies
56 months ago
Long waiting times for PC's
Order placed 10:30 AM, August 31st. InstantEFT as payment, since that reflects immediately and allows faster processing. Was only booked for shipping today, 8th September. That's 8 days later, or 6 business days later. No notification sent to my inbox that it was even booked for shipping. Only reason I noticed is because I wanted to confirm payment date for this complaint. PC I purchased is from their specials list, no strange or custom parts. No operating system even. I had problems in the past, stopped using them for a while. Then they fixed the delivery. But now it looks like they're back to their old self. If you want a PC in under 10 days, I cannot recommend Evetech.
0 replies
70 months ago
Don't bother upgrading with MTN online. For a communication company, their communication is horrendous.
Don't bother upgrading with MTN online. For a communication company, their communication is horrendous. I applied on the 5th of June to upgrade my phone online. I called to follow up on the 8th to make sure everything was fine. They had not captured my application yet. I called later in the week. Somehow they captured my application twice, but it was not released for some reason. Turns out, not enough stock, but still, same application captured twice on the same number? Following week I call again to see what is happening. 25 minutes on this call (previous were about 15 minutes each time) and no one actually knows what is going on. Did you know that MTN can only approve your upgrade once they have the stock? So this whole time I don't even know if they will send me the phone. How stupid is this? You can apply, give all details, all information, fill out the forms. But if they don't have stock they don't even process the upgrade to see if you can get it. You first have to wait for the stock. I digress. So I call yet again. Well over 20 minutes this time. To speak to someone who sounds helpful and promises to call me back the next day. 1 week later, she calls. 22nd July. They have stock, and it will be sent out. Give all the details they need, questions answered etc etc. Confirmed they have stock, right colour and everything is processed. I will receive the phone in 2-5 business days. Today is the 3rd of July. Still no effing phone. And still no information from MTN.
788 replies
99 months ago
Excellent Service
I used to phone around for the cheapest plumber, who would inevitably end up costing more than anticipated and would take ages to fix the fault. Last year I had an issue and a friend recommended Monster plumbing. The cost was as the same as expected, I called them in the morning and plumbers were there the same morning despite it not being an emergency. Problem fixed on site with spares they carried with them. Again today we had another issue. It was resolved within two hours of me contacting them, and it was not even an emergency. The plumbers are always on time, efficient, friendly and get the job done quickly. If you are a property owner getting work done for a tenant then you definitely want to use these guys.
0 replies
122 months ago
I left the bank in a good mood!
I'm the type of person who hates going in to the bank. I had to go in this morning with proof of address and to open a Youth Account, and was lucky enough to deal with Boudine.<br> <br> She is everything that a bank should be looking for in an employee. Fast, efficient, can hold a conversation, got on well with my 7 year old even while going through all the paperwork.<br> <br> I'm posting this in the hopes that some of the more senior staff recognise her, and acknowledge how important it is to have staff like her. <br> <br> I don't think I've ever actually left the bank in a good mood before. Thank you, Boudine.
0 replies
130 months ago
Claire and Eric Cowling dodging debt
I rented a property from Claire and Lloyd Cowling, which we lived in for 1.5 years. During which time, the property was put up for auction several times but they managed to cancel the auction at the last minute. Until the very last time.<br> <br> The property was auctioned off without lease, the only time it is possible for an existing lease to be cancelled according to SA law. Prior to the auction happening, they told me that my deposit I paid them had already been spent but agreed to make a plan to pay it back.<br> <br> It is a year now. They refuse to answer phone calls, do not reply to emails, and on the rare occasion I manage to speak to one of them they just lie to me.<br> <br> I was forced to move out mid-lease, had to change areas, three kids had to get new schools in a new area and the huge expense of an unplanned move. I have offered several times for a payment plan, but not a single cent has been paid.<br> <br> It has been over a year now, and every single agreement made has been broken on their end.<br> <br> I've had enough. Stop dodging my phone calls and ignoring my emails, contact me, and sort this out immediately.
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
5 (55.55555555555556%)