Nobody is Assisting

Good Day I need assistance! I need someone to allocate the R175 to my account or to my reservation. Ticket number is T854136 Nobody answer's the phone and they are not responding to the online enquiry system! I've submitted the POP and a Certified ID. Can I get some assistance as it's the third time I have to do everything over because it keeps on cancelling. Online payments doesn't work. It deducts the R175 and then it says ''REVERSAL'' so there is no another way to make payment.