MK
Martin K
Active since Jan 2018
9
Reviews
0
Industries
Reviews
9 reviews13 months ago
ACCOUNT IN ''ARREARS''
Good Afternoon Carolyn I trust you are well. I honestly don't know who to ask or where to go from here. I would like to bring something to your attention since I am being ignored by the team at Supersonic. Last Month I was notified that my account was in arrears and I was advised that someone will in contact with me. Till date, not even one employee has reached out to me and I have been the one making contact with the Call Centre. I've logged multiple tickets and not even one has been answered: Ticket: CC14.2501TRANSF_1071 - IGNORED Ticket: SST593411 - IGNORED Ticket: SST601381 - IGNORED Ticket: SST606712 - IGNORED Ticket: SST611158 - IGNORED Ticket: SST632939 - IGNORED Ticket: SST643056 - IGNORED I phoned the Call Centre and I spoke to an agent, Originally the lady advised me that I need to send through the following POP's as no payment has been made: Nov24, Dec24, Jan25, Feb25. Once I sent them through, non of my emails has received a response. I phoned the Call Centre again last week and then I was advised to send through the POP's for May24, Jul24, Sep24 and Jan25 (All of a sudden the month's changed). I've sent everything through to the agent and till date the account hasn't been updated. I've sent multiple emails and there is no feedback. I advised the agent that I recently bought a property and I can't afford for that huge amount to off my account as I have so many things to purchase and buy. This morning an amount of R4 351.44 went off my account and because this amount went off my bond bounced back and I barely have money left in my account. I advised the agent that all my POP's has my Account code listed however the accounts team has never linked them, so I am now being punished for an outstanding amount after the Accounts team failed to do their job. I urgently need this money to reflect in my account as I have things to pay and then also advise what can be done about this? IF my account was in arrears why would they allow me to open another contract if I owed money? That makes no sense. You or the head of finance are more than welcome to give me a call on 074 529 6432 OR 069 334 9277. Regards Martin
0 replies
14 months ago
CLIENTS BEING IGNORED
I received an email stating that my account is in arrears! The comment states that someone must phone me however TILL DATE THERE HAS BEEN NO CALLS. Anyway, I phoned them and the consultant advised me that I haven’t made payment for November, December, January and February. I sent the POP’s through about 3 weeks ago and till date nothing has changed!? Ive lodged multiple queries but I’m being ignored. CC14.2501TRANSF_1071 SST593411 SST601381 SST606712 I was planning on opening another account as I bought a House and wanted to leave my current account with my parent’s and get another one for my house but I THINK I SHOULD JUST CANCEL BECAUSE THIS IS NOT WORTH MY TIME AT ALL!!!! Phone me, don’t phone me, if you don't care then why should I!!!!
0 replies
17 months ago
SETTLEMENT LETTER STILL NOT RECEIVED
They have been calling me to settle my one account... I've managed to pay the account and now I'm struggling to get a settlement letter from them. They are quick to phone a person 10 times a day but once payment is made you have to struggle to get a simple letter.
112 replies
18 months ago
Forcing to stay with Outsurance!
Good Day I’m highly annoyed! If I phone to cancel a policy after I tell the agents that WEVE BEEN ****** AND HELD AT GUNPOINT and my parents took out insurance already that I haven’t been aware of, the agents still forces me to stay and get more insurances. I don’t think they understand that our family has gone through the most and that I just want to cancel my policy! Why do I have to beg as if you are paying me to have this policy with you! Why do I need to beg you to cancel if ITS MY MONEY!?
53 replies
18 months ago
NO AFTERSALE / DOCUMENTATIONS
Good day I bought a Ford Ecosport from We Buy Cars (Midstream) in January 2024. Ever since I've been struggling to know if my paperwork has arrived as my disc is expiring in November. Nobody seems to know or assist. I've sent a message to the sales agent however I was just ignored. I then phone the Call Centre twice and was advised that I will receive an email, however nothing happened. I was then advised by the staff at Midstream that I need to drive all the way there to ask if the documents are there (Which makes no sense as they can just complete the after sale). This is quite sad that a client should be constantly be asking for documents and doing run arounds for something that should have been sorted out months ago. Can anybody advise me if my documents has arrived and what is my next steps as I won't be liable for any fines from November >.
106 replies
45 months ago
Unhappy Client!!! Management not bothered!!!
Good Day Gary (Ford Basil Green - Greenstone) I trust the below email finds you well. I've been servicing my car through Ford Edenvale for the past 3 year (Going onto 4) because I've always received great service from your branch. I've always been booking in my car with Lezil as she gave me the best service and always kept me updated. I booked in my car last year and I was assisted by Cindy and there was no communication during the day from her, I received a call from Wesley or Jason (Can't remember) to advise me that my car is ready for collection. I waited for about 20minutes to finish a conversation with one of his colleagues until I was assisted and I was then only given my car keys and I left. I never checked my service book because usually Lezil stamped it for me. I've informed the staff when I dropped the car last year that there is a broken piece of metal close to the engine and that it keeps on rattling and making a noise. In June 2022 my father noticed that it's still broken and I never bothered to check it until my father noticed it. The CEO of the company that I work for advised me on the 28th of June that I need to fly down to Cape Town, Durban and Plettenberg Bay on the 29th of June to train all the new staff and that I will only be coming back at the end of July (I can send you my flight tickets, if you would like to see). I knew that I had to service my car in July and I informed your staff beginning July that I won't be able to bring the car for a service, and that I will only be able to bring it in August once I am back. I was advised that it won't be a problem and that I should enjoy the trip. I phoned the branch again on Friday to book my car for the 4th service on Wednesday (10 August) whereby I was then told that my service plan expired on the 24th of July and that I will need to pay cash. I was never informed that it will cancel on the 24th nor received any notification from Ford stating that it will cancel. I went to check in my service book to see when the last service was done only to see that the last stamp was in 2020 when Lezil assisted me. Can you kindly assist me as I've been battling since Friday getting hold of someone to service the car. I've phoned Ford's Customer service 3 times and I've been advised all 3 times to contact Ford Protect however I am not getting through to anybody. I've been so happy with the service for the past 3 years that when I serviced my car this year, I wanted to speak to your sales team to sell my car through your branch and then buy another vehicle through your branch and I've actually checked the website since January to see what stock you guys get. I would appreciate your assistance with arranging a service for the car as I've been informed that there is usually a grace period on a service plan, it was not my decision to not service the car but because I had to travel for a whole month I could not do that. The service team needs to be informed as well that it's their responsibility to keep their clients updated and to make sure that service books are stamped before a client leaves the branch as it's not the clients job to make sure their jobs are done and it's not for the client to make arrangements to get it stamped again or being questioned when wanting to sell the car about the service history and that I've ''skipped'' a service. I look forward to your response.
0 replies
45 months ago
Unhappy Client!! No response from Management!!
Good Day Gary I trust the below email finds you well. I've been servicing my car through Ford Edenvale for the past 3 year (Going onto 4) because I've always received great service from your branch. I've always been booking in my car with Lezil as she gave me the best service and always kept me updated. I booked in my car last year and I was assisted by Cindy and there was no communication during the day from her, I received a call from Wesley or Jason (Can't remember) to advise me that my car is ready for collection. I waited for about 20minutes to finish a conversation with one of his colleagues until I was assisted and I was then only given my car keys and I left. I never checked my service book because usually Lezil stamped it for me. I've informed the staff when I dropped the car last year that there is a broken piece of metal close to the engine and that it keeps on rattling and making a noise. In June 2022 my father noticed that it's still broken and I never bothered to check it until my father noticed it. The CEO of the company that I work for advised me on the 28th of June that I need to fly down to Cape Town, Durban and Plettenberg Bay on the 29th of June to train all the new staff and that I will only be coming back at the end of July (I can send you my flight tickets, if you would like to see). I knew that I had to service my car in July and I informed your staff beginning July that I won't be able to bring the car for a service, and that I will only be able to bring it in August once I am back. I was advised that it won't be a problem and that I should enjoy the trip. I phoned the branch again on Friday to book my car for the 4th service on Wednesday (10 August) whereby I was then told that my service plan expired on the 24th of July and that I will need to pay cash. I was never informed that it will cancel on the 24th nor received any notification from Ford stating that it will cancel. I went to check in my service book to see when the last service was done only to see that the last stamp was in 2020 when Lezil assisted me. Can you kindly assist me as I've been battling since Friday getting hold of someone to service the car. I've phoned Ford's Customer service 3 times and I've been advised all 3 times to contact Ford Protect however I am not getting through to anybody. I've been so happy with the service for the past 3 years that when I serviced my car this year, I wanted to speak to your sales team to sell my car through your branch and then buy another vehicle through your branch and I've actually checked the website since January to see what stock you guys get. I would appreciate your assistance with arranging a service for the car as I've been informed that there is usually a grace period on a service plan, it was not my decision to not service the car but because I had to travel for a whole month I could not do that. The service team needs to be informed as well that it's their responsibility to keep their clients updated and to make sure that service books are stamped before a client leaves the branch as it's not the clients job to make sure their jobs are done and it's not for the client to make arrangements to get it stamped again or being questioned when wanting to sell the car about the service history and that I've ''skipped'' a service. I look forward to your response.
0 replies
61 months ago
Nobody is Assisting
Good Day I need assistance! I need someone to allocate the R175 to my account or to my reservation. Ticket number is T854136 Nobody answer's the phone and they are not responding to the online enquiry system! I've submitted the POP and a Certified ID. Can I get some assistance as it's the third time I have to do everything over because it keeps on cancelling. Online payments doesn't work. It deducts the R175 and then it says ''REVERSAL'' so there is no another way to make payment.
0 replies
66 months ago
Wrong Order x3 / Disappointing Meal
Today I was very upset with McDonalds in Norkem Park. I went inside to place an order as the Drive Thru was busy. I placed and Order: 2× Spicy Foldovers 2× Medium Fries 2× Large Coke's 1× 6 Piece Nuggets I waiting for a while and got the food and went to my car. As I got into my Car I took out the nuggets and noticed there was only 4. I had to go back inside to advise them they only gave us 4 they then added 2 more nuggets. On our way home I noticed that they gave us McFeast's instead of of Foldovers. We turned around and once again I went back inside. The lady first told me that this is what I ordered and I know for a fact I ordered 2 Foldovers. The manager then came and said the staff always gets confused as on the receipt it says MFSPY or something. While I was inside my sister came in and advised them that the coke is flat as there was no gas!!! We had to go back 3 times. When we got home, the tomato on the Foldover looked rotten and was very soft. The one Foldover only had 1 chicken patty on it. At the end I paid R185 for this meal and EVERYTHING about this was disappointing!!!!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)