BG
Basil Green Ford Greenstone
Unclaimed Business
BG
Basil Green Ford Greenstone
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Basil Green Ford Greenstone
Basil Green Ford Greenstone has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Basil Green Ford Greenstone across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCT
Candy T
1 reviews | Active since Jan 2020
5 Mar 2026, 16:47
Faulty car and bad experience with customer service
Thy sold me a Ranger which I believe its faulty I have been in and out from the dealer coz the car keeps giving me problems and now the car went back because of the tackle sound by the engine bay. Thy took it and said thy will fix it and told me that thy have no car to give me at the moment even after I told them I have no transport to go to work thy didn’t car all thy said is that there’s nothing thy can do and I must always do a follow up on the progress. Even the manager him self **** to me after I called he said he will get back to me and hang up, he never came back to me thy keep telling me thy busy checking what is the problem I feel like thy don’t even know what’s the problem. I have about 6 months with the car and it gave me problems from the first time I took it that was September 2025. I fell like thy don’t care about customers or should I say blacks as thy don’t even see a point that I need a transport every time thy say thy don’t have any load cars but I think if a white person can go there thy will assist. I regret buying a car from this dealer and as the management don’t care about customers at all. It’s been a week now without a car. I’m soo disappointed I wish I can return the car coz I’m nolonger happy with the product .
Helpful (0)
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Candy T
1 reviews | Active since Jan 2020
5 Mar 2026, 16:47
Faulty car and bad experience with customer service
Thy sold me a Ranger which I believe its faulty I have been in and out from the dealer coz the car keeps giving me problems and now the car went back because of the tackle sound by the engine bay. Thy took it and said thy will fix it and told me that thy have no car to give me at the moment even after I told them I have no transport to go to work thy didn’t car all thy said is that there’s nothing thy can do and I must always do a follow up on the progress. Even the manager him self **** to me after I called he said he will get back to me and hang up, he never came back to me thy keep telling me thy busy checking what is the problem I feel like thy don’t even know what’s the problem. I have about 6 months with the car and it gave me problems from the first time I took it that was September 2025. I fell like thy don’t care about customers or should I say blacks as thy don’t even see a point that I need a transport every time thy say thy don’t have any load cars but I think if a white person can go there thy will assist. I regret buying a car from this dealer and as the management don’t care about customers at all. It’s been a week now without a car. I’m soo disappointed I wish I can return the car coz I’m nolonger happy with the product .
0
Replies (0)M
Mogapi
1 reviews | Active since Jan 2020
2 Sept 2025, 15:14
Bad service accompanied by bad attitude.
Deplorable service and quick to deny any responsibility. From a ***** purchase agreement to poor service. Service depends on who you are. Actual "Animal Farm." Worst service. Drawn by the Supergroup's buying power, but met with a truckload of attitude.
Helpful (0)
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Mogapi
1 reviews | Active since Jan 2020
2 Sept 2025, 15:14
Bad service accompanied by bad attitude.
Deplorable service and quick to deny any responsibility. From a ***** purchase agreement to poor service. Service depends on who you are. Actual "Animal Farm." Worst service. Drawn by the Supergroup's buying power, but met with a truckload of attitude.
0
Replies (0)LT
Lebohang T
1 reviews | Active since Jan 2020
5 Apr 2025, 06:54
LAIRS...JUST DON'T GO THERE
If you know what good for you...DONT GO THERE. I bought a bakkie there,they sold me a damaged car and within 3 months it was dead. I went back since I had warranty they refused to help me. Just please don't go there if you know what's good for you
Helpful (0)
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Lebohang T
1 reviews | Active since Jan 2020
5 Apr 2025, 06:54
LAIRS...JUST DON'T GO THERE
If you know what good for you...DONT GO THERE. I bought a bakkie there,they sold me a damaged car and within 3 months it was dead. I went back since I had warranty they refused to help me. Just please don't go there if you know what's good for you
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Replies (0)DR
Duvan R
1 reviews | Active since Jan 2020
16 Jan 2025, 13:05
Unhappy.
I was directed viathe website to use the WhatsApp line for queries regarding parts availability and pricing. Unfortunately, it took an entire day to acknowledge my initial query. After providing the requested information to your representative, I had to follow up repeatedly over the course of two days, yet I have still not received a response.
Helpful (0)
|Replies (0)DR
Duvan R
1 reviews | Active since Jan 2020
16 Jan 2025, 13:05
Unhappy.
I was directed viathe website to use the WhatsApp line for queries regarding parts availability and pricing. Unfortunately, it took an entire day to acknowledge my initial query. After providing the requested information to your representative, I had to follow up repeatedly over the course of two days, yet I have still not received a response.
0
Replies (0)CF
Clarke F
1 reviews | Active since Jan 2020
1 Nov 2024, 16:23
Second thoughts.
I bought a Ford Ranger bakkie from these guys. I collected it on a Saturday morning with all the ribbons and music and cheer etc. I noticed as I left the dealer that the aircon was not working. Then when I got on the highway, there was a bad vibration on the steering. I called the sales rep who said they would collect the bakkie on Monday and check it out. A week later, I still do not have my bakkie back. Last comms from them was the technician that is working on my vehicle is off sick and that the workshop foreman will work on my vehicle. This vehicle supposedly went through the Ford 160point Pre delivery inspection. What a joke. They can not even pick up obvious issues like this. What else have they missed? I’m not impressed with Basil Green Edenvale.
Helpful (0)
|Replies (0)CF
Clarke F
1 reviews | Active since Jan 2020
1 Nov 2024, 16:23
Second thoughts.
I bought a Ford Ranger bakkie from these guys. I collected it on a Saturday morning with all the ribbons and music and cheer etc. I noticed as I left the dealer that the aircon was not working. Then when I got on the highway, there was a bad vibration on the steering. I called the sales rep who said they would collect the bakkie on Monday and check it out. A week later, I still do not have my bakkie back. Last comms from them was the technician that is working on my vehicle is off sick and that the workshop foreman will work on my vehicle. This vehicle supposedly went through the Ford 160point Pre delivery inspection. What a joke. They can not even pick up obvious issues like this. What else have they missed? I’m not impressed with Basil Green Edenvale.
0
Replies (0)CK
Cassandra K
1 reviews | Active since Jan 2020
8 Mar 2024, 10:04
Vehicle damaged at Basil Green Ford!
My vehicle was taken in for a fuel pump repair, on the day of collection we arrived and the vehicle had been damaged!. The driver from the washbay area and reversed the vehicle into a pole and damaged our boot door and tyre cover to the point where is has to be replaced. Ford did not bother to notify us of this until we had arrived! They have not taken any responsibility and have blamed the washbay company. It took over a week for the assessor to arrive, then again no feedback until we sent emails. All this time Ford has remained silent and not even a courtesy mail. To today ,my vehicle has still not been repaired.
Helpful (0)
|Replies (0)CK
Cassandra K
1 reviews | Active since Jan 2020
8 Mar 2024, 10:04
Vehicle damaged at Basil Green Ford!
My vehicle was taken in for a fuel pump repair, on the day of collection we arrived and the vehicle had been damaged!. The driver from the washbay area and reversed the vehicle into a pole and damaged our boot door and tyre cover to the point where is has to be replaced. Ford did not bother to notify us of this until we had arrived! They have not taken any responsibility and have blamed the washbay company. It took over a week for the assessor to arrive, then again no feedback until we sent emails. All this time Ford has remained silent and not even a courtesy mail. To today ,my vehicle has still not been repaired.
0
Replies (0)MM
Moroke M
1 reviews | Active since Jan 2020
19 Nov 2022, 09:12
Mustang service
I booked a service for my Ford Mustang at this dealership after they offered me to purchase a California Special Mustang. To my dismay, they flatly refused to provide me with a courtesy car. Such discrimination!
Helpful (0)
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Moroke M
1 reviews | Active since Jan 2020
19 Nov 2022, 09:12
Mustang service
I booked a service for my Ford Mustang at this dealership after they offered me to purchase a California Special Mustang. To my dismay, they flatly refused to provide me with a courtesy car. Such discrimination!
0
Replies (0)MK
Martin K
1 reviews | Active since Jan 2020
11 Aug 2022, 10:07
Unhappy Client!! No response from Management!!
Good Day Gary I trust the below email finds you well. I've been servicing my car through Ford Edenvale for the past 3 year (Going onto 4) because I've always received great service from your branch. I've always been booking in my car with Lezil as she gave me the best service and always kept me updated. I booked in my car last year and I was assisted by Cindy and there was no communication during the day from her, I received a call from Wesley or Jason (Can't remember) to advise me that my car is ready for collection. I waited for about 20minutes to finish a conversation with one of his colleagues until I was assisted and I was then only given my car keys and I left. I never checked my service book because usually Lezil stamped it for me. I've informed the staff when I dropped the car last year that there is a broken piece of metal close to the engine and that it keeps on rattling and making a noise. In June 2022 my father noticed that it's still broken and I never bothered to check it until my father noticed it. The CEO of the company that I work for advised me on the 28th of June that I need to fly down to Cape Town, Durban and Plettenberg Bay on the 29th of June to train all the new staff and that I will only be coming back at the end of July (I can send you my flight tickets, if you would like to see). I knew that I had to service my car in July and I informed your staff beginning July that I won't be able to bring the car for a service, and that I will only be able to bring it in August once I am back. I was advised that it won't be a problem and that I should enjoy the trip. I phoned the branch again on Friday to book my car for the 4th service on Wednesday (10 August) whereby I was then told that my service plan expired on the 24th of July and that I will need to pay cash. I was never informed that it will cancel on the 24th nor received any notification from Ford stating that it will cancel. I went to check in my service book to see when the last service was done only to see that the last stamp was in 2020 when Lezil assisted me. Can you kindly assist me as I've been battling since Friday getting hold of someone to service the car. I've phoned Ford's Customer service 3 times and I've been advised all 3 times to contact Ford Protect however I am not getting through to anybody. I've been so happy with the service for the past 3 years that when I serviced my car this year, I wanted to speak to your sales team to sell my car through your branch and then buy another vehicle through your branch and I've actually checked the website since January to see what stock you guys get. I would appreciate your assistance with arranging a service for the car as I've been informed that there is usually a grace period on a service plan, it was not my decision to not service the car but because I had to travel for a whole month I could not do that. The service team needs to be informed as well that it's their responsibility to keep their clients updated and to make sure that service books are stamped before a client leaves the branch as it's not the clients job to make sure their jobs are done and it's not for the client to make arrangements to get it stamped again or being questioned when wanting to sell the car about the service history and that I've ''skipped'' a service. I look forward to your response.
Helpful (0)
|Replies (0)MK
Martin K
1 reviews | Active since Jan 2020
11 Aug 2022, 10:07
Unhappy Client!! No response from Management!!
Good Day Gary I trust the below email finds you well. I've been servicing my car through Ford Edenvale for the past 3 year (Going onto 4) because I've always received great service from your branch. I've always been booking in my car with Lezil as she gave me the best service and always kept me updated. I booked in my car last year and I was assisted by Cindy and there was no communication during the day from her, I received a call from Wesley or Jason (Can't remember) to advise me that my car is ready for collection. I waited for about 20minutes to finish a conversation with one of his colleagues until I was assisted and I was then only given my car keys and I left. I never checked my service book because usually Lezil stamped it for me. I've informed the staff when I dropped the car last year that there is a broken piece of metal close to the engine and that it keeps on rattling and making a noise. In June 2022 my father noticed that it's still broken and I never bothered to check it until my father noticed it. The CEO of the company that I work for advised me on the 28th of June that I need to fly down to Cape Town, Durban and Plettenberg Bay on the 29th of June to train all the new staff and that I will only be coming back at the end of July (I can send you my flight tickets, if you would like to see). I knew that I had to service my car in July and I informed your staff beginning July that I won't be able to bring the car for a service, and that I will only be able to bring it in August once I am back. I was advised that it won't be a problem and that I should enjoy the trip. I phoned the branch again on Friday to book my car for the 4th service on Wednesday (10 August) whereby I was then told that my service plan expired on the 24th of July and that I will need to pay cash. I was never informed that it will cancel on the 24th nor received any notification from Ford stating that it will cancel. I went to check in my service book to see when the last service was done only to see that the last stamp was in 2020 when Lezil assisted me. Can you kindly assist me as I've been battling since Friday getting hold of someone to service the car. I've phoned Ford's Customer service 3 times and I've been advised all 3 times to contact Ford Protect however I am not getting through to anybody. I've been so happy with the service for the past 3 years that when I serviced my car this year, I wanted to speak to your sales team to sell my car through your branch and then buy another vehicle through your branch and I've actually checked the website since January to see what stock you guys get. I would appreciate your assistance with arranging a service for the car as I've been informed that there is usually a grace period on a service plan, it was not my decision to not service the car but because I had to travel for a whole month I could not do that. The service team needs to be informed as well that it's their responsibility to keep their clients updated and to make sure that service books are stamped before a client leaves the branch as it's not the clients job to make sure their jobs are done and it's not for the client to make arrangements to get it stamped again or being questioned when wanting to sell the car about the service history and that I've ''skipped'' a service. I look forward to your response.
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Replies (0)