Allocation of my payment.

Made arrangements to pay R100 on money owed to Lancet, I made my first payment in July, sent my proof of payment and when I was sent the statement, everything was fine. Problems started in August, it seems I used an incorrect reference, that I got from my statement, and 2 days after I made the payment, I got an sms saying I didn't honour my arrangement. I emailed my proof of payment to the email address I forwarded my previous proof of payment, but have not been getting no joy with any positive response.

I've sent multiple emails, acknowledging the incorrect reference I used, money was paid into the correct account number, why can't the amount be allocated to my account. Instead I'm being bombarded with smses telling me I didn't honour my arrangements. Does this mean I should regard the R100 I paid on the 20th of August as a loss to me. No one is giving me solutions to the problem I'm sitting with. I'm not running away from my debt, but the experience I'm getting is leaving a bitter taste in my mouth.

Regards, An unhappy client.