Sad stay at Blaauwberg Beach Hotel

This is my third time staying at this hotel and I am sad to say, probably my last. While the staff were friendly and the views were breathtaking, it did not make up for the terrible service. Upon arrival in the room at 14:30, my partner and I discovered that the air conditioner was not working and the room was terribly humid. I had to phone reception twice, was told someone would rectify the issue, but after two hours nothing had happened. I then went downstairs to reception and someone finally attended to the issue. When I tried to order room service, I was told it would be delivered within the hour. I also had to phone for this twice and then it arrived two hours after I ordered it, and it was ghastly. The staff were very apologetic but it was not a great experience.