DeWalt "Pro" Tools are now Disposable Toys (Planned Obsolescence)

As an engineer, I expect a "Professional Series" tool to be serviceable. DeWalt has failed this basic standard.

I recently attempted to replace the chuck on my DCD796 (Type 1). This is a standard consumable part. I was informed by your authorized service agents that due to a factory manufacturing decision (excessive torque/Loctite without a retaining *****), the chuck cannot be removed without destroying the gearbox.

I was quoted R1,930.00 to replace the entire transmission assembly just to fix a seized chuck. This is roughly 70% of the cost of a new machine.

This represents a fundamental shift in DeWalt’s philosophy from "Repairable Workhorse" to "Disposable Appliance." It is unacceptable to force customers to replace capital components (gearboxes) because of a consumable failure.

To my fellow engineers and contractors: Be aware that DeWalt’s current designs may lock you into exorbitant repair costs for minor failures. I will no longer be supporting this brand.