No after sales service from Black & Decker South Africa

I needed a new charger for my recently out of warranty Black & Decker Cordless vacuum cleaner. It's been impossible to get the correct charger. I was given the rep, Hloni's number by TimberTool in Cape Town, but I received no response from my calls and messages. Months later I received the incorrect charger via RAM couriers, at my own cost. Don't buy any Black & Decker product, there is absolutely no after sales service when out of warranty.