BH
Blackbrick Hotel Sandton
Unclaimed Business
BH
Blackbrick Hotel Sandton
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
Lerato K
1 reviews | Active since Jan 2020
15 May 2025, 06:59
Avoid Black brick Sandton hotel : Poor safety practices
I recently stayed at Black Brick Sandton hotel for 3 nights, but my departure was marred by a frustrating incident. As we were driving out, the boom gate hit my car, leaving it with dents and scratches. What's more concerning is the unprofessional management of security at this hotel. Despite being called to the scene, the management's response was inadequate, and instead of taking accountability, they issued a written warning to the security personnel on duty. What's even more alarming is that the security team confirmed the gates lack sensors, and multiple incidents like this have occurred in the past. The fact that the same thing happened to the car behind us further highlights the hotel's negligence in maintaining a safe environment for guests. Given the hotel's failure to prioritise guest safety and take responsibility for their security lapses, I strongly advise potential guests to reconsider their stay at the hotel.
Helpful (0)
|Replies (0)LK
Lerato K
1 reviews | Active since Jan 2020
15 May 2025, 06:59
Avoid Black brick Sandton hotel : Poor safety practices
I recently stayed at Black Brick Sandton hotel for 3 nights, but my departure was marred by a frustrating incident. As we were driving out, the boom gate hit my car, leaving it with dents and scratches. What's more concerning is the unprofessional management of security at this hotel. Despite being called to the scene, the management's response was inadequate, and instead of taking accountability, they issued a written warning to the security personnel on duty. What's even more alarming is that the security team confirmed the gates lack sensors, and multiple incidents like this have occurred in the past. The fact that the same thing happened to the car behind us further highlights the hotel's negligence in maintaining a safe environment for guests. Given the hotel's failure to prioritise guest safety and take responsibility for their security lapses, I strongly advise potential guests to reconsider their stay at the hotel.
0
Replies (0)PM
Portia M
1 reviews | Active since Jan 2020
12 Mar 2024, 06:50
Leaving belongings behind at this hotel by mistake is not safe at all
I mistakenly left my jacket at that hotel sometime end of Jan/ early Feb, the following day my boyfriend went there to look for the jacket and they told him he must wait for the supervisor to come in work because she or he is the one that took the jacket. We went to the hotel again the day she was working and they said they can’t see the jacket they will give us a call back when they found it. They then called us saying they found it, we went there and when we got there they said they don’t see where they placed the jacket again. Now it’s March since they said they will call me back to ask me how much the jacket cost me so they can replace it, they never called me till today. I spoke to the receptionist called Lebogang, I didn’t get the supervisor’s name…so they literally took my jacket and now won’t give it back
Helpful (0)
|Replies (0)PM
Portia M
1 reviews | Active since Jan 2020
12 Mar 2024, 06:50
Leaving belongings behind at this hotel by mistake is not safe at all
I mistakenly left my jacket at that hotel sometime end of Jan/ early Feb, the following day my boyfriend went there to look for the jacket and they told him he must wait for the supervisor to come in work because she or he is the one that took the jacket. We went to the hotel again the day she was working and they said they can’t see the jacket they will give us a call back when they found it. They then called us saying they found it, we went there and when we got there they said they don’t see where they placed the jacket again. Now it’s March since they said they will call me back to ask me how much the jacket cost me so they can replace it, they never called me till today. I spoke to the receptionist called Lebogang, I didn’t get the supervisor’s name…so they literally took my jacket and now won’t give it back
0
Replies (0)TN
Thiroshan N
1 reviews | Active since Jan 2020
17 Oct 2023, 08:33
BLACKBRICK SANDTON BAD EXPERIENCE
Hi. I recently stayed over at the Blackbrick in Sandton. We booked a room for the the night of the 20th August 2023. Firstly I requested a quote after a telephone conversation with reception. I was provided email address. They quoted me R1500 and R1800 including breakfast for 2 people. On the website of Blackbrick itself though the exact same room is 1260. I decided not to book immediately but decided I will pay on arrival. When arriving on Saturday, I requested the same room as the quote. I was then charged 1600 for a room and R250 per person for breakfast. When I queried the price, they informed me that the price is the same and maybe it was a special and site not updated. I was really not in the mood for arguments as it was supposed to be a good night out for my anniversary with my wife. I was given room A2 which was not very pleasant. The windows in the room was not opening, the door leading to the balcony was constantly getting jammed as very difficult to open unless using real force. The lounge area had a massive pillar in between couches and TV which was a terrible setup. I had to rearrange the furniture just to be a bit comfortable. I then realized that the room I requested was not the same as this. We decided to just get out of the room and spent the day at the restaurant which was just more comfortable. Spent most of the day out of the room as I was not happy with the condition of the room. After supper, we went to the room and relaxing, we unfortunately we're not able to even sleep till pass 3am in the morning due to the screaming, shouting and loud music that went on. First time ever when staying out, was I checked out by 7.30am and went elsewhere for breakfast. We have stayed in numerous hotels and by far had my worst experience at the Black Brick. I have also sent a mail to the hotel dated the 22.08.2023 which till date has not received any response. Just not good enough.
Helpful (0)
|Replies (0)TN
Thiroshan N
1 reviews | Active since Jan 2020
17 Oct 2023, 08:33
BLACKBRICK SANDTON BAD EXPERIENCE
Hi. I recently stayed over at the Blackbrick in Sandton. We booked a room for the the night of the 20th August 2023. Firstly I requested a quote after a telephone conversation with reception. I was provided email address. They quoted me R1500 and R1800 including breakfast for 2 people. On the website of Blackbrick itself though the exact same room is 1260. I decided not to book immediately but decided I will pay on arrival. When arriving on Saturday, I requested the same room as the quote. I was then charged 1600 for a room and R250 per person for breakfast. When I queried the price, they informed me that the price is the same and maybe it was a special and site not updated. I was really not in the mood for arguments as it was supposed to be a good night out for my anniversary with my wife. I was given room A2 which was not very pleasant. The windows in the room was not opening, the door leading to the balcony was constantly getting jammed as very difficult to open unless using real force. The lounge area had a massive pillar in between couches and TV which was a terrible setup. I had to rearrange the furniture just to be a bit comfortable. I then realized that the room I requested was not the same as this. We decided to just get out of the room and spent the day at the restaurant which was just more comfortable. Spent most of the day out of the room as I was not happy with the condition of the room. After supper, we went to the room and relaxing, we unfortunately we're not able to even sleep till pass 3am in the morning due to the screaming, shouting and loud music that went on. First time ever when staying out, was I checked out by 7.30am and went elsewhere for breakfast. We have stayed in numerous hotels and by far had my worst experience at the Black Brick. I have also sent a mail to the hotel dated the 22.08.2023 which till date has not received any response. Just not good enough.
0
Replies (0)YE
Yusuf E
1 reviews | Active since Jan 2020
10 Aug 2023, 01:13
Bad Service, Refund and lies
About 4 months ago i booked accomodstion for two people and paid a very large amount. At the time of arrival one of my bosses from cyprus could not be allowed in the country as his documents was not on order. However the one did in correctly. I had then put a request through for a refund and it was approved ive been told il be paid R14 500. I told Sana that please be honest as the company will be deducting from my salary the amount and i was guarenteed a refund. After a long wait there was one done through the card machine and that one never reflected after 10 days as well as till now. I then called my bank and they said the company was still suppose to approve and release it. Its now been 4 months and im being played with and **** to sana has **** and said she CCD me in an email which was never done, she only did it a few days ago when i was there. On that day i said prove it she said ohh my laptops not with me. I was given some cashas number with a promise and guarentee she will sort or answer my calls. Since mondsy she has not answered she has rep**** once to an sms and is now ignoring me. Its now not about the money its the principal behind it. I am being **** to and played with. Everytime i get there, there is a new story. I cant be given any proof of funds released. The staff is always in meetings or on leave. I am looking for someone that can assist and not lie to there clients. I have told the company i have not recieved the funds and they under the impression i am lying and stole the money as im requesting them to pay me. I have been very patient for almost 4 months and i can not sleep on this now.
Helpful (0)
|Replies (0)YE
Yusuf E
1 reviews | Active since Jan 2020
10 Aug 2023, 01:13
Bad Service, Refund and lies
About 4 months ago i booked accomodstion for two people and paid a very large amount. At the time of arrival one of my bosses from cyprus could not be allowed in the country as his documents was not on order. However the one did in correctly. I had then put a request through for a refund and it was approved ive been told il be paid R14 500. I told Sana that please be honest as the company will be deducting from my salary the amount and i was guarenteed a refund. After a long wait there was one done through the card machine and that one never reflected after 10 days as well as till now. I then called my bank and they said the company was still suppose to approve and release it. Its now been 4 months and im being played with and **** to sana has **** and said she CCD me in an email which was never done, she only did it a few days ago when i was there. On that day i said prove it she said ohh my laptops not with me. I was given some cashas number with a promise and guarentee she will sort or answer my calls. Since mondsy she has not answered she has rep**** once to an sms and is now ignoring me. Its now not about the money its the principal behind it. I am being **** to and played with. Everytime i get there, there is a new story. I cant be given any proof of funds released. The staff is always in meetings or on leave. I am looking for someone that can assist and not lie to there clients. I have told the company i have not recieved the funds and they under the impression i am lying and stole the money as im requesting them to pay me. I have been very patient for almost 4 months and i can not sleep on this now.
0
Replies (0)KM
Kwena M
1 reviews | Active since Jan 2020
5 Oct 2022, 14:52
This is a scam
Stay away from Blackbrick, there’s no money here they are lying to people. Invest your money somewhere else. The founders are also very arrogant and don’t listen to investors . Do yourself a favor and stay away from this investment scam.
Helpful (0)
|Replies (0)KM
Kwena M
1 reviews | Active since Jan 2020
5 Oct 2022, 14:52
This is a scam
Stay away from Blackbrick, there’s no money here they are lying to people. Invest your money somewhere else. The founders are also very arrogant and don’t listen to investors . Do yourself a favor and stay away from this investment scam.
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Replies (0)NM
Neo M
1 reviews | Active since Jan 2020
26 Jul 2021, 10:08
The Pits!!
The front office manager is very unprofessional, she kept on coming into my room without my consent using her access card and i first found her in my room when i was sleeping, lord knows how long she's been there, secondly she came in while i was taking a shower imagine the invasion of privacy! Then she let this other lady go through my place without my permission and thats when i lost my tablet worth R15k she then furthermore threatened me with security!!! This is the worst place to stay, no privacy, no safty, its a mess!! I will be opening a criminal case against her!
Helpful (0)
|Replies (0)NM
Neo M
1 reviews | Active since Jan 2020
26 Jul 2021, 10:08
The Pits!!
The front office manager is very unprofessional, she kept on coming into my room without my consent using her access card and i first found her in my room when i was sleeping, lord knows how long she's been there, secondly she came in while i was taking a shower imagine the invasion of privacy! Then she let this other lady go through my place without my permission and thats when i lost my tablet worth R15k she then furthermore threatened me with security!!! This is the worst place to stay, no privacy, no safty, its a mess!! I will be opening a criminal case against her!
0
Replies (0)