Bad Service, Refund and lies

About 4 months ago i booked accomodstion for two people and paid a very large amount. At the time of arrival one of my bosses from cyprus could not be allowed in the country as his documents was not on order. However the one did in correctly. I had then put a request through for a refund and it was approved ive been told il be paid R14 500. I told Sana that please be honest as the company will be deducting from my salary the amount and i was guarenteed a refund. After a long wait there was one done through the card machine and that one never reflected after 10 days as well as till now. I then called my bank and they said the company was still suppose to approve and release it.

Its now been 4 months and im being played with and **** to sana has **** and said she CCD me in an email which was never done, she only did it a few days ago when i was there. On that day i said prove it she said ohh my laptops not with me.

I was given some cashas number with a promise and guarentee she will sort or answer my calls. Since mondsy she has not answered she has rep**** once to an sms and is now ignoring me. Its now not about the money its the principal behind it. I am being **** to and played with. Everytime i get there, there is a new story. I cant be given any proof of funds released. The staff is always in meetings or on leave. I am looking for someone that can assist and not lie to there clients. I have told the company i have not recieved the funds and they under the impression i am lying and stole the money as im requesting them to pay me. I have been very patient for almost 4 months and i can not sleep on this now.