Blackheath Auto Service & Repair - Poor communication and feedback

Two years' ago I sent a review on the business' website to praise the business for the wonderful the service I received at Blackheath Auto Services.

However, this time, I am very disappointed in the lack of feedback, and the many excuses that are made for not calling, emailing or responding to Whatsapp messages! I call, email and send Whatsapp messages to get feedback on the repairs on my vehicle, however, I do not get a response. Unless I go to their location to get face-to-face feedback, I get NO RESPONSE! When I call to the business number, I leave messages for Ivan to call back, and I get told that I will be called back within 15 - 20 minutes. But, that does not happen, and I'm left to call back again.

For example, my vehicle was towed in to the dealership on 06/05, as I was sure that the car was not mechanically sound. Ivan called me to let me know that they were testing the vehicle. There was also outstanding mechanical matter that needed to be done, so I said that the could then also attend to that. So, the vehicle has been there since 06/05. I called on Wednesday 14/05/25 at 15:02 to find out about my vehicle, and was told that the lady who answered the call would call me back within 15 minutes (she was busy with someone at the time). it is now Friday 16/05 (more than 36 HOURS!!) and I am yet to receive a call back.

This is not the 1st time this has happened, and in spite of bringing this to Ivan's attention (i.e. the lack of communication and response) it continued to this day. So, yet again, no response to my emails, my calls, or WhatsApp messages. Other than going to the business, I don't know how else to get hold of them.

I am beyond shocked at the lack of communication by the business, and swear that I could not, in all sensibility, recommend this business anymore.

The lack of feedback or communication seems to be a trend (as per some of the reviews), so I truly hope that they take heed of this, and improve their communication to clients.