Blacknet
1|5 reviews
TO
Theren O
1 reviews | Active since Member
07 Jun 2022, 14:30
STAY AWAY FROM THIS COMPANY
Metrofibre installed my line for free in January 2022 and after looking for an ISP, I settled with Blacknet but cancelled on the 15th of March. They actived my line on the 30th of March without me knowing. Only found out about this when I tried to active my line with a new ISP. I contacted Blacknet to release my line but they want me to pay and that is ridiculous. STAY AWAY
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Replies (670)Blacknet's replyOfficial
07 Jun 2022, 14:42Hi Theren
we explained this to you multiple times. You signed up with us. We initiated the order. Paid for the installation. So how do you expect to get free installation and then cancel and find another ISP. Metro Fibre did not bill you but we paid for your installation. Do you want proof that we paid for that installation? We cancelled your services because you were rude and abusive on WhatsApp chat.
we explained this to you multiple times. You signed up with us. We initiated the order. Paid for the installation. So how do you expect to get free installation and then cancel and find another ISP. Metro Fibre did not bill you but we paid for your installation. Do you want proof that we paid for that installation? We cancelled your services because you were rude and abusive on WhatsApp chat.
Best regards,
Blacknet's reply07 Jun 2022, 14:42
Official
Hi Theren
we explained this to you multiple times. You signed up with us. We initiated the order. Paid for the installation. So how do you expect to get free installation and then cancel and find another ISP. Metro Fibre did not bill you but we paid for your installation. Do you want proof that we paid for that installation? We cancelled your services because you were rude and abusive on WhatsApp chat.
we explained this to you multiple times. You signed up with us. We initiated the order. Paid for the installation. So how do you expect to get free installation and then cancel and find another ISP. Metro Fibre did not bill you but we paid for your installation. Do you want proof that we paid for that installation? We cancelled your services because you were rude and abusive on WhatsApp chat.
Best regards,
TO
Theren O's updateReviewer Update
07 Jun 2022, 14:44You just said that you cancelled my services
Then why did you active the line to my house two weeks later?
Then why did you active the line to my house two weeks later?
TO
Theren O's update07 Jun 2022, 14:44
Reviewer Update
You just said that you cancelled my services
Then why did you active the line to my house two weeks later?
Then why did you active the line to my house two weeks later?
Blacknet's replyOfficial
07 Jun 2022, 14:49It’s automatically active once installation is done. We didn’t approve the router delivery and cancelled services. But we will NOT release this line.
Best regards,
Blacknet's reply07 Jun 2022, 14:49
Official
It’s automatically active once installation is done. We didn’t approve the router delivery and cancelled services. But we will NOT release this line.
Best regards,
TO
Theren O's updateReviewer Update
07 Jun 2022, 14:53The installation was done in January but you actived the line on March 30th
Please please please release the line
Please please please release the line
TO
Theren O's update07 Jun 2022, 14:53
Reviewer Update
The installation was done in January but you actived the line on March 30th
Please please please release the line
Please please please release the line
Blacknet's replyOfficial
07 Jun 2022, 14:56The TP and fibre was done way in advance before the area was even live. Please remove this 1star review because it’s not the correct facts. Then follow the proper protocol to communicate with us. Thanks
Best regards,
Blacknet's reply07 Jun 2022, 14:56
Official
The TP and fibre was done way in advance before the area was even live. Please remove this 1star review because it’s not the correct facts. Then follow the proper protocol to communicate with us. Thanks
Best regards,