Horrible admin

After 11 years of using Blaine and Associates I am disgusted by the service of the admin staff. I have only had excellent service from the Drs and up until this morning I would refer everyone to Blaine and Associates. Spoke to Mrs Van Zyl, already you can see no compassion by how you must address her, she has no empathy and enjoys to say that I as a patient is condescending. The price they quote over the phone is wrong, and when trying to get clarity they will pass you over to anyone else who has a higher IQ. Absolutely disappointed in the service and this is a reflection on more than the admin. She has made a not "I will not be returning", what a shame, as the relationships I have with the drs will now have to be replaced somewhere else.