Bad service

8003292719401

I’ve an issue with the service I’m getting from the attorneys specifically a lady called Ellen khumalo. She offered me a settlement amount to settle My Nedbank personal loan account which I did however, when I inquire with Nedbank my account doesn’t show as settled on their side. There seems to be miscommunication between the two organisations and it’s frustrating for me as a customer as I’m constantly calling for an update.

When I called Nedbank they requested me to send a settlement letter I got from Ellen Khumalo from Blake’s maphanga in order to assist me with a paid up letter. I did not get any settlement letter from Ellen, she only sent me a written email with the discounted settlement amount I need to pay to settle my account. I called on the 12 Dec requesting for the letter from her so that Nedbank can provide me with a paid up letter, she advised that she will send it to Nedbank retail recoveries and cc me. Today it’s the 27th Dec and I haven’t received any communication or whatsoever from her. I had to call to follow up and her response was that the Nedbank team is closed and can only provide me with a letter only in Jan. The lady is also not professional with customers and doesn’t have a phone and email etiquette. I had to force her to send me an email so that I can have a footprint that I will get my letter next year but my problem is that the Nedbank team(NRR department) says they can see the payment I made but the account is not settled however Ellen from Blakes advises that account is closed.

I need a formal settlement letter from this company so that I can forward it to Nedbank so that I can get my paid up letter! Nedbank can’t assist with a written email