Blend cosmetics: A no go

It is impossible to get hold of this business as there is one phone contact (no joy) and the e-mail address (less than no joy). I wanted to pick up the order at one of the franchisees,but received no answer as to the probability. After 7 days my order was not PROCESSED,so I thought that this is the only way to get the items in time. I decided to cancel the order and request a refund,as the order was not even processed according to the status check. I really am disappointed in the service delivery and I now fully understand that I could not see all the comments on the Facebook page. They seemingly delete the bad ones? I would just like response and a refund of the monies paid.