1 reviews | Active since Member
Once you get the correct contact details, that you would need to search yourself because frogfoot refuse to update the details on their side that they send out to their clients, service flows perfectly fine. I had a situation where frogfoot blamed blitz that they cant get a hold of them, but Blitz confirmed that frogfoot has direct numbers for people at Blitz. Fortunately I was in a position to locate the correct numbers and have contacted the relevant parties. Once my concern and issue was received by Blitz Fibre, they jumped to assist and get me sorted out, even though the delay was on Frogfoots side. They assisted by sending a technician to do a survey, and the very next business day my fibre was installed. The technician ensured that everything was working perfectly fine before they left and they did such a neat job! I want to applaud Blitz Fibre for the excellent service I received. Sometimes before running to social media about things, one should take a step back and allow a company to correct their errors first. Just a word of advice for the negative nelly's below.