BV
Bianca V
Active since Jan 2021
4
Reviews
0
Industries
Reviews
4 reviews24 months ago
0 Integrity, 0 Accountability, 0 ****s given
Absolute worst service. I took the time to write a 5star review for Blitz Fibre, and a 4star review for Webafrica, whom to date has taken responsibility with the issue at hand, when as a matter of fact, Frogfoot has yet to respond to any and all communication. Their agents and supervisor Phillip, I am still waiting on their calls. Its going on a week and the good old line "I promise I will call you back" is yet again, just a saying to get rid of someone. With Frogfoot's connectivity issues of late, and their staff that doesnt give 2 ****s, Its best to rather look at vumatel or whoever else in the area. Frogfoot have 0 accountability, 0 integrity, and 0 respect. They also refuse to update contact details for the subcontractors on their system generated emails that get sent to clients. And there is an easy explanation for this, its easier to pass the bucket and blame the bad service on someone else that cant defend themselves. I'm shocked that in todays times where people do things to get business and maintain those relationships, frogfoot is walking around with a chip on their shoulders. Its also sad that I have to come here to get a reaction from Frogfoot. Dont even bother.
53 replies
24 months ago
Webafrica not as bad as everyone is making it out to be, it takes a bit of homework.
Yes, dealing with the whatsapp agents is annoying, but I think its ultimately ensuring that you choose the correct option to speak to the correct department. However, from my new installation last year to my relocation installation recently, I have received excellent service. I gave through my order for relocation with a break in April, a few days short of end of March. I followed up again mid April to ensure my installation has been processed, and they did exactly that upon following up. My fibre was successfully installed and once i plugged in my router, it was working fine without having to speak to anyone at Webafrica. So convenient! Thanks guys!
0 replies
24 months ago
Blitz Fibre really are Blitz vinnig!
Once you get the correct contact details, that you would need to search yourself because frogfoot refuse to update the details on their side that they send out to their clients, service flows perfectly fine. I had a situation where frogfoot blamed blitz that they cant get a hold of them, but Blitz confirmed that frogfoot has direct numbers for people at Blitz. Fortunately I was in a position to locate the correct numbers and have contacted the relevant parties. Once my concern and issue was received by Blitz Fibre, they jumped to assist and get me sorted out, even though the delay was on Frogfoots side. They assisted by sending a technician to do a survey, and the very next business day my fibre was installed. The technician ensured that everything was working perfectly fine before they left and they did such a neat job! I want to applaud Blitz Fibre for the excellent service I received. Sometimes before running to social media about things, one should take a step back and allow a company to correct their errors first. Just a word of advice for the negative nelly's below.
0 replies
64 months ago
Best Service Ever Received!
I booked 2 tickets separately, CPT to JHB and JHB to CPT, reason being is i didnt know when i would be returning from JHB at first. - Getting to this part now. As for the general service, from check in to boarding, to getting on the plane, off the plane to JHB, an absolute 5 star rating! As for the general service, from check in to boarding, to getting on the plane, off the plane to CPT, an absolute 5 star rating! As for doing a late booking to return to CPT and then changing my ticket again to a day earlier, an absolute 5 star rating! I never once experienced anything bad, everyone was so friendly and welcoming and professional. Honestly the best service I have ever experienced. The flight from JHB to CPT was a few minutes delayed because of late passengers. (YEAH, They even waited), AND WE ARRIVED BACK IN CPT 15MIN AHEAD OF SCHEDULE AFTER BEING DELAYED. I have 0 complaints and I will fly with Lift over and over again. Thank you!!!
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)