Terrible Blitz Fibre Experience - Port Elizabeth

Blitz Fibre performed an in-home fibre relocation for me in Port Elizabeth. The service was terrible from start to finish. The administration staff confirmed the appointment for a site inspection but the team never arrived, and without notifying me. A new appointment was made but they again failed to arrive, and without notice. On the 3rd appointment the team arrived.

Then an appointment was made to do the actual move, but the team didn't arrive and without notifying me. A new appointment was made but they again failed to arrive, and without notice. On the 3rd appointment the team arrived.

The internal fibre move was not done well. The team decided it was best to glue my router to the wall (i.e. not using the ***** mounting holes that I pointed out to them). They also mounted the router sideways so the aerials were orientated horizontally, typically used to penetrate vertical spaces. This might make sense for a multi-story building, but I have a single level and require aerial orientation to be vertical. You'd expect a company that deals with various connectivity solutions to know this.

They also glued the OTN and mini UPS to the wall, even though all have mounting *****s and will eventually need to be replaced at some time in the future. The ONT was replaced just a year ago because it had failed, and the mini UPS has a battery which means it will eventually need to be replaced.

The worst was that the fibre join performed inside the roof failed 24 hours after installation. I was without a connection for a day-and-a-half until the Frogfoot team re-spliced the fibre. I work from home so this was inconvenient and resulted in me using loads of personal data.

I would never recommend using Blitz Fibre.