PD
Paul D
Active since Jan 2013
7
Reviews
0
Industries
Reviews
7 reviews9 months ago
EasyHear Poor Quality Products, Poor Refund Policy, Can't Easily Return Products
EasyHear (https://easyhear-za.com) sells three personal health products in South Africa from a website meant to look like they are based in South Africa (they are actually based in China). The products include hearing aids, tinnitus relief and a foot/leg massager to relieve neuropathy pain. I purchased the foot/leg massager based on their detailed website description and I paid an additional amount for a "lifetime guarantee". The product arrived fairly quickly but things went downhill from there. The massager was described as having various functions. These functions are at best a joke and at worst a hazard. The only function that appeared to work was the vibration mode. The "infrared" treatment was a few pale red LED's that didn't reach the skin and were not producing infrared light. The worst was the electrical stimulation modes that actually caused an electrical shock. I contacted EasyHear within 24 hours to return the item for a full refund (as per their published policy). The easy part was over. What followed has been highly unprofessional on their part. It is not possible to talk to a representative at EasyHear. They have a single email address which they respond to outside of South African business hours (their "support" is most likely based in China, which is where the product was shipped from). They only respond every few days at most. When I explained the issues with the device and asked for a refund, as per their policy, they didn't deny the product had the problems I had described. However, instead of a full refund they offered only a 30% refund on the item and that "I could keep the item". This was to make it "easier" for me and also so I didn't have to ship the product back to them. I insisted on a full refund and they tried to deter me from this by saying it would be very difficult & expensive to ship the item back at my cost. Since they made it look like they are in South Africa it wouldn't have been a big cost or an issue, but then they provided a return address in China. I worked with FedEx to ship the product for around R500. Then came the battle of getting the refund. At first EasyHear only wanted to refund 50% (up from 30%), even though I has shipped the product back. After fighting with them they agreed to "100%". They did indeed refund me the full product cost but left out the lifetime guarantee cost. I had to fight with them to get that too, which they eventually provided. The fight wasn't over. When I shipped the item back to China, EasyHear have a specific Chinese contact name, address and phone number. My parcel got as far as the Chinese customs. Customs needs to contact the recipient for confirmation but EasyHear's contact never responded. Its been a month and a half and EasyHear refuses to provide another contact name or phone number, so the parcel is still at customs and they have warned that if the parcel remains there any longer it will attract charges. Since I am the shipper I will get charged and not EasyHear. No matter how many times I ask EasyHear for new details they either don't answer or they say they will raise it with their Chinese contact. EasyHear is one of the worst companies I have dealt with. Their products are of extremely poor quality and don't match what they advertise. Their return policy is not honoured unless you are prepared to fight with them, and the go out of their way to dodge questions. You'll have to work miracles to return any product you buy if you want to return it. It also seems they are dodging customs in China, which is never a good sign. I do not recommend ever purchasing a product from them. You have been warned.
0 replies
16 months ago
Cool Ideas Provides Advanced Technical Support
I have used Cool Ideas for home internet connectivity for around a year. Recently I had an issue connecting to my corporate VPN from my home network. I logged a ticket with Cool Ideas and they rep**** with an explanation for the issue and what they were doing to investigate, and that there was no estimate of when it would be resolved. Several hours later I was contacted by one of their engineers who offered a personalised technical workaround until the issue was resolved. I have used several ISP's over the years and have never been contacted by technically competent engineer to provide a technically-advanced work-around to an issue. I appreciate that they did this for me. I chose Cool Ideas because they have a good reputation for their support and products. I needed their support and I got it. I happily recommend Cool Ideas.
0 replies
19 months ago
Tevo's Abysmal Service
This relates to a Bennett Read Pet Vacuum and the Tevo Service Centre in Port Elizabeth. Prior to the latest repair, the primary motor failed twice, both times within the warranty period and repaired both times by Tevo. This latest repair was out of warranty (another motor failure) and I was prepared to pay for it. It has taken 2 months and more than 12 phone calls to get the vacuum repaired. Not once did Tevo make contact with me - I had to call them every time to find out the progress of the repair. They misspelt my email address but insisted it was correct when I verified it via phone. Tevo confirmed they could replace the motor and I made the required payment before they would proceed. A month later they still hadn't repaired the vacuum because they could not find the parts. When I requested the issue be escalated to their team leader I was never called back. My wife was called once by the team leader, promising to call back the next day with an update. That callback never happened. I escalated the issue to Dinesh Khutso in Johannesburg three times (two voicemails, since he never answered) and one message via his assistant. He never called me back. The service from Tevo is abysmal. Since the Bennett Read vacuum itself has been a huge disappointment and now that I know Tevo handles all repairs of Bennett Read products I will not be buying Bennett Read again.
0 replies
25 months ago
Terrible Blitz Fibre Experience - Port Elizabeth
Blitz Fibre performed an in-home fibre relocation for me in Port Elizabeth. The service was terrible from start to finish. The administration staff confirmed the appointment for a site inspection but the team never arrived, and without notifying me. A new appointment was made but they again failed to arrive, and without notice. On the 3rd appointment the team arrived. Then an appointment was made to do the actual move, but the team didn't arrive and without notifying me. A new appointment was made but they again failed to arrive, and without notice. On the 3rd appointment the team arrived. The internal fibre move was not done well. The team decided it was best to glue my router to the wall (i.e. not using the ***** mounting holes that I pointed out to them). They also mounted the router sideways so the aerials were orientated horizontally, typically used to penetrate vertical spaces. This might make sense for a multi-story building, but I have a single level and require aerial orientation to be vertical. You'd expect a company that deals with various connectivity solutions to know this. They also glued the OTN and mini UPS to the wall, even though all have mounting *****s and will eventually need to be replaced at some time in the future. The ONT was replaced just a year ago because it had failed, and the mini UPS has a battery which means it will eventually need to be replaced. The worst was that the fibre join performed inside the roof failed 24 hours after installation. I was without a connection for a day-and-a-half until the Frogfoot team re-spliced the fibre. I work from home so this was inconvenient and resulted in me using loads of personal data. I would never recommend using Blitz Fibre.
0 replies
25 months ago
Terrible Blitz Fibre Service in Port Elizabeth
Blitz Fibre performed an in-home fibre relocation for me in Port Elizabeth. The service was terrible from start to finish. The administration staff confirmed the appointment for a site inspection but the team never arrived, and without notifying me. A new appointment was made but they again failed to arrive, and without notice. On the 3rd appointment the team arrived. Then an appointment was made to do the actual move, but the team didn't arrive and without notifying me. A new appointment was made but they again failed to arrive, and without notice. On the 3rd appointment the team arrived. The internal fibre move was not done well. The team decided it was best to glue my router to the wall (i.e. not using the ***** mounting holes that I pointed out to them). They also mounted the router sideways so the aerials were orientated horizontally, typically used to penetrate vertical spaces. This might make sense for a multi-story building, but I have a single level and require aerial orientation to be vertical. You'd expect a company that deals with various connectivity solutions to know this. They also glued the OTN and mini UPS to the wall, even though all have mounting *****s and will eventually need to be replaced at some time in the future. The ONT was replaced just a year ago because it had failed, and the mini UPS has a battery which means it will eventually need to be replaced. The worst was that the fibre join performed inside the roof failed 24 hours after installation. I was without a connection for a day-and-a-half until the Frogfoot team re-spliced the fibre. I work from home so this was inconvenient and resulted in me using loads of personal data. It appears Frogfoot owns Biltz Fibre, so this is a failure of both companies. I would never recommend using Blitz Fibre. And the Frogfoot network has had countless issues over the last 2 years in the Port Elizabeth region. If another FNO was an option I'd be using them.
0 replies
65 months ago
Correct person, quick resolution
Answered the phone quickly, spoke to the correct person the first time and issue was resolved quickly.
0 replies
118 months ago
Angry to Happy
<p>I have also had problems logging into Virgin Money Internet banking. The ABSA call center agent I spoke to even mentioned that "the site has been down for nearly a month". This however isn't true. Some account holders (mostly those who have previously lost their credit cards) have had trouble logging in. I eventually spoke to *Marcella van Rensburg* from Virgin Money who helped resolve the issue in a calm manner despite my being really upset at not being able to access my account as well as the ABSA agents incorrectly stating that the site was down. Today I am able to login and access my account. Thank you Marcella, and Virgin Money for what is a really good credit card deal.</p>
106 replies
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5 Star
3 (42.857142857142854%)
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0 (0%)
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1 Star
4 (57.142857142857146%)