Step-by-step guides for resolving consumer complaints in South Africa, backed by real Hellopeter review data.
A complaint only works if you escalate it right. Here is the step-by-step ladder South Africans use to get a real result, from the first email to the ombud.
By Hellopeter Editorial Team
Stuck with a company that will not fix your complaint? Here is which ombudsman covers your industry, when you can escalate, and how to lodge, for free.
By Hellopeter Editorial Team
Telkom line down, billed after cancelling, or stuck with no internet? Here is the exact ladder to resolve a Telkom complaint, all the way to ICASA, for free.
By Hellopeter Editorial Team
MTN not resolving your complaint? Here is the exact ladder to follow, from logging it with MTN to escalating to ICASA, the free telecoms regulator.
By Hellopeter Editorial Team
Refund not coming, return rejected, or no reply from Takealot? Here is the step-by-step way to resolve a Takealot complaint and escalate to the free ombud.
By Hellopeter Editorial Team
Vodacom going in circles, or stuck with TOBi? Here is the exact ladder to resolve a Vodacom complaint, from logging it to escalating to ICASA for free.
By Hellopeter Editorial Team
