Just no follow up after being charged quotation charge

Took our food processor in as it was making an odd sound. Had to pay R250 for anyone to even look at it. Issue was central shaft, where issue was very visible. Told that this would need to be replaced and that they would contact us once they have spares. Told to take food processor home as no work needed to be done. Heard nothing from them since (2 months now), although we have called and left many messages! Today we cannot even reach the spares department anymore - reception doesn't successfully transfer to Repairs!