JK
Johann K
Active since Apr 2012
2
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0
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Reviews
2 reviews38 months ago
MTN & Call Centres & Cooling off period & Consumer Act Contravention
One of MTN's call centres (Empowered) called yesterday to move my contract from a month-to-month onto a new 2 month contract. They confirmed that there is a 7 day cooling off period. Today, 1 day later, I have been trying to cancel the upgrade and move back to the month-to-month, due to details of the contract changing. To do this, I have to call 135, but then get told that MTN cannot cancel this, and the call centre has to do it. However, all numbers that MTN has for the call centre do not exist - it is impossible to contact them. My contract is with MTN, and thus all contractial obligations are those of MTN. MTN should be dealing with their call centre, and not expect me to do so. I have no contract with the call centre. Please assist me ASAP to get this resolved. At this point, MTN is in contravention of the basics of the Consumer Act, as it's impossible to enforce the cooling off period.
0 replies
102 months ago
Just no follow up after being charged quotation charge
Took our food processor in as it was making an odd sound. Had to pay R250 for anyone to even look at it. Issue was central shaft, where issue was very visible. Told that this would need to be replaced and that they would contact us once they have spares. Told to take food processor home as no work needed to be done. Heard nothing from them since (2 months now), although we have called and left many messages! Today we cannot even reach the spares department anymore - reception doesn't successfully transfer to Repairs!
0 replies
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